Solved

Save and Send to email - tmp files

Posted on 2013-06-20
6
2,685 Views
Last Modified: 2013-06-21
Hello,

I am having an issue with the save and send as attachment feature in Office 2010. We are using Lotus Notes 8.5.2 as an email client and whenever a user goes and uses the save and send as attachment function it attaches a .tmp file to the email instead of the correct file extension. Anyone know the cause of this issue? Is it related to Office or to Lotus Notes? Appreciate any help.
Capture.PNG
0
Comment
Question by:Pancake_Effect
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
6 Comments
 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 39262726
Do all users experience this problem, or just one? I've seen suggestions to rebuild the PC, or remove and then reinstall Office...
0
 
LVL 4

Author Comment

by:Pancake_Effect
ID: 39263628
Most users experience this issue. I had one that recently got a new laptop and she does not have this issue at all. I can't figure out what the difference would be between her's and others as she got the exact same Office and Lotus software.
0
 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 39265262
I'd guess it's the way both suites are installed. As I haven't got a clue myself, I'll ask someone else to look at this.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 43

Accepted Solution

by:
Steve Knight earned 500 total points
ID: 39265305
Have just been discussing this with Sjef.  I have no problems with Office 2010, 2007 with 8.5.3 and 9.0 of Notes.

Couple of questions, does it work if you right click --> send to --> email recipient from the OS?

I get the gut feeling that it might be Anti-virus or another add-in process in the Office app, maybe saving as tmp file while it is scanned then it is attached as that inadvertently.

Are new, fresh documents the same as existing ones opened?
What about if you save it first?
What bout if opened from email attachments?

I would disable any add-ins in Office and try again.
Then disable AV temporarily too.

Does it do the same if you temporarily set the default email program to Outlook or something else?

Steve
0
 
LVL 4

Author Comment

by:Pancake_Effect
ID: 39266393
I saw that you mentioned it worked fine on Lotus Notes 8.5.3 so I bumped it up to that on one of the affected machines and tested it out from there. Works just fine now. I guess from what I found doing searches, https://www-304.ibm.com/support/docview.wss?uid=swg1LO50105, this was an issue that IBM was aware of and must have fixed in the 8.5.3 version instead of the 8.5.2.

Thanks for the help.
0
 
LVL 43

Expert Comment

by:Steve Knight
ID: 39266726
Ahh OK, I hadn't spotted that as an issue as didn't actually use 8.5.2, I used 8.5 and various customers started with 8.5.1 and 8.5.3.  Glad you got it sorted.  There are several fix packs on top of 8.5.3 too, or if allowed in your environment might aswell get 9.0 in there..

Steve
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Since upgrading to Office 2013 or higher installing the Smart Indenter addin will fail. This article will explain how to install it so it will work regardless of the Office version installed.
Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question