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Javascript Issues in Chrome and Firefox on Windows 7 64-bit

Posted on 2013-06-20
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Last Modified: 2013-06-30
I am experiencing an odd issue on a machine running Windows 7 with Javascript when using Chrome and Firefox. I have a Wordpress site that uses a slider to display images and information. The slider works great on every other machine (using IE9, Chrome, and Firefox) but it stopped working on a single machine. The slider doesn't move between slides and the next\previous buttons are mostly hidden beneath the image. They do not respond to mouse clicks as they should. The slider working on the problem machine when using IE9 but no other browser. I made sure both Firefox and Chrome are the latest versions and I have re-installed both hoping a clean install would resolve the issue. I included a picture of the problem and a picture in which it is working. The URL is http://dev.mpirx.com

Working Slider
This image shows the slider from a working browser
Non-working Slider in Chrome
This image shows the slider how it appears in Chrome
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Question by:ITNC
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15 Comments
 
LVL 82

Expert Comment

by:leakim971
ID: 39263049
remove/disable antivirus/antimalware plugins/extensions
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LVL 19

Expert Comment

by:strivoli
ID: 39263057
Please login to the same PC with another user (better if you create a new test user) and run the test again. Does that happen with the test user too?
0
 

Author Comment

by:ITNC
ID: 39263544
I tried disabling my AV protection completely (using Avira and Malwarebytes) and I created a new local profile but the problem persists.
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LVL 19

Expert Comment

by:strivoli
ID: 39264182
Take FF. Disable JavaScript. Close all instances of FF. Open FF and the web page. You shouldn't even see the pic. Enable JavaScript again, close all FF, open and access the web page. Any change?
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Author Comment

by:ITNC
ID: 39265875
I followed those steps but after re-enabling I did not see a change. The image didn't load after disabling Javascript but the issue returns upon enabling Javascript.
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Author Comment

by:ITNC
ID: 39266188
A fellow employee just told me he is getting the same result when he is viewing the site in Chrome so I now know this is not a problem limited to my computer. I just don't know what the actual cause of the issue is yet.
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LVL 19

Expert Comment

by:strivoli
ID: 39266304
The slider is a WP plugin (if yes, please post name and version) or is it self-made code?
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Author Comment

by:ITNC
ID: 39266339
It's built-in to a theme from ElegantThemes.com Chameleon
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LVL 19

Expert Comment

by:strivoli
ID: 39267723
OK. Please post the theme version. Thank you.
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Author Comment

by:ITNC
ID: 39271150
Sorry for the delay... Version 3.3
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Accepted Solution

by:
ITNC earned 0 total points
ID: 39271224
Since I just started the site I am going to rebuild it from scratch. First I'll see if it works on a clean install then I will enable every feature\plugin one by one to see if they caused the issue.
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LVL 19

Expert Comment

by:strivoli
ID: 39274038
That is a good idea. I suggest you should have both sites available: actual site that doesn't work on some clients and the new (your approach) site which should work on the same clients.
Let us know.

P.S.: I couldn't check but I suppose version 3.3 is the latest.
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Author Comment

by:ITNC
ID: 39274521
Well everything is working after a clean install, this must have been a fluke. Thanks for all your help guys.
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LVL 19

Expert Comment

by:strivoli
ID: 39274532
You're welcome. Please, help us keep EE clean: either close or delete this question. Thank you.
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Author Closing Comment

by:ITNC
ID: 39287886
I decided to do a clean install to see if the issue would persist. The clean install actually resolved the issue.
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