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Windows 7 Startup Problem

Posted on 2013-06-20
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Last Modified: 2016-11-23
At startup Windows 7 freezes at the starting Windows screen with the logo.  If left alone it will just reboot and freeze at the same place.  If I use the power button to shut it down, upon restart it gives me the choice of trying to repair it or normal mode.  I have tried startup repair and it says it cannot repair the problem after about 10 minutes.  I have tried restoring to an earlier time and after a while it says it could not restore and I have tried every past date that appears.  I have have tried "chkdsk /r".  I am unable to get it to go into safe mode, because when I use F8 it either tries to start Windows or brings me to the repair of start normally screen.  I have booted up the computer with utilities like Fix-it, PowerSuite 2012 Golden Edition and Winternals Administrator's Pak.  I am still unable to get this computer to boot and have been hoping to avoid wiping the drive and reinstalling Windows.  Any suggestions would be greatly appreciated.  I should also mention that I have the hard drive partitioned and was testing Windows 8 on the other partition.  Both were working fine and Windows 8 started to have problems.  It boots up and allows you to use it for a few minutes then it freezes and the mouse moves but you are unable to click on any tiles and have to do a hard shutdown.  Therefore, I just installed Windows 8 onto another computer and just continue using Windows 7 and it has been about 6 or more months of just using Widnows 7 before the freezing started.  The computer is a Dell OptiPlex 990 with 8GBs of RAM and a 1TB hard drive.  Can supply the full specs if needed.
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Question by:RRStewart
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by:Skyler Kincaid
ID: 39263590
It sounds like the hard drive is failing. Have you run any diagnostics on the drive other than the check disk?

I saw this issue with a computer at our clients site and I had to re-image it for it to be usable again. I also discovered it only had 2GB of ram which probably isn't helping the case (doesn't apply here).

You could try running SFC/SCANNOW to see if it will repair the system files but this will have to be done from a Windows 7 Installation disk.

I would recommended removing the personal files you need from the drive onto an external and then reloading the machine so you don't have more issues down the road.

Let us know if you have any other questions or if any of that works!
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Expert Comment

by:jcimarron
ID: 39263746
RRStewart--
I understand there are times when you can get to Desktop.  
Run a Repair Install
http://www.sevenforums.com/tutorials/3413-repair-install.html
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Author Comment

by:RRStewart
ID: 39264002
jcimarron:
Thanks but I can only get to the Windows 8 desktop briefly, not the Windows 7 desktip.  Therefore, I cannot do a repair install.  But thanks for the link, I will keep it for future reference.

xKincaidx:
No, I did not try any other hard drive checks other than "chkdsk".  I will give that a try.  I will also try "SFC/SCANNOW".  I have backed up all of my files, I was just hoping to avoid wiping the computer.  I have a ton of progams that I hate to have to go through re-installing.  Just call me lazy.

I will report back.
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LVL 93

Expert Comment

by:nobus
ID: 39265105
i also suggest to run a disk diag - to be sure it is OK, before running other tools on it.
if the diag shows a healthy drive (long diag) it can be better to do a factory reset (F11 key)
since you have a backup
it will save you time in the end
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Accepted Solution

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RRStewart earned 0 total points
ID: 39271887
I removed the hard drive from the computer and connected it via USB to another computer.  I ran another scan and this scan found and fixed errors.  Then everything worked once I placed it back into the CPU.  I captured an image of the entire drive, installed a new hard drive and restored the image to the new drive.  I have setup the original drive as a secondary drive.  Thanks for suggestions.
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Expert Comment

by:jcimarron
ID: 39272105
RRStewart--Thanks for telling us what worked.
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Author Closing Comment

by:RRStewart
ID: 39286388
Because it worked.  I did not have to reinstall the many programs and devices that were attached to this system.
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