Solved

I'm appearing 'offline' to my contacts, but I'm definitely 'online' on my end.

Posted on 2013-06-20
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Last Modified: 2013-07-01
I'm appearing offline to my contacts on google chat. This occurs on Chrome, Trillian, Pidgin, and the Android Hangout app.

According to my status in Gmail, and on Trillian I am online, so there shouldn't be any reason for me to appear offline.

I am not blocked by them in google plus, and we've attempted to clear the cache and cookies with no success.

Let me know if you need any other information.
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Question by:011319
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12 Comments
 

Author Comment

by:011319
ID: 39263618
Here are some attachments that might help with solving this problem.
gmail-settings.png
online.png
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Expert Comment

by:mrbcam21
ID: 39263768
Check your sync settings to ensure Google is syncing your status with the other programs.
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Author Comment

by:011319
ID: 39263780
Great idea! Can you help me find out where I might find that information?
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Expert Comment

by:jcimarron
ID: 39263804
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Author Comment

by:011319
ID: 39264169
Nope.
status.png
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Author Comment

by:011319
ID: 39272221
Does anyone have any other tips or ideas?
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LVL 70

Assisted Solution

by:Merete
Merete earned 500 total points
ID: 39276707
Could be your using a different version to others?
This occurs on Chrome, Trillian, Pidgin, and the Android Hangout app.
This used to apply with messenger but that is now gone.
Is Invisible mode checked? is outdated to 2008.
Have you cleared your history in your different browsers?
Try these take a look a through what they tried as it seems everyone was experiencing it, make sure you have updated everything.
Since MS and Google have kinda joined  you need a Google+ and a Microsoft account, it's all still pretty daunting to me as well.
But one solution found below link
Uninstall Google Hangouts from phone. Open Google Talk/Hangouts on phone.  Sign into Talk/Hangouts on phone. Sign out.
May 2013
Gmail Chat contacts appear offline when they aren't...I don't show up in their chat at all.
http://productforums.google.com/forum/#!topic/chat/kSgIvFiFcLE
and here offers some ideas
http://productforums.google.com/forum/#!topic/chat/XQgzKUfQihg
Another
Try Removing them From Ur Contacts And Then Add them Back..!!
It May Fix The Issue..!!
Good luck lets us know if you solve it and which one so we can help others.
Merete
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Assisted Solution

by:011319
011319 earned 0 total points
ID: 39278404
Thanks so much for the help! I'm going to try your suggestions and get back to you.

I'll ask my friend to uninstall google hangouts. I'll also ask them to remove me from their contacts and then re-add me.

None of my contacts are appearing offline for me - but I appear offline to them.  I do not have invisible mode checked. It's very confusing.

I have cleared my browser cookies, cache and history and my friend has also done so. There was no change.
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Accepted Solution

by:
011319 earned 0 total points
ID: 39278587
YAHOO! I figured it out!

I had turned off the notification option in Hangouts - so I wouldn't have to hear the *ping* every time someone IM-ed me. This made me appear offline to any contacts that I did that with.

Now I'm back online!
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Author Closing Comment

by:011319
ID: 39289400
Thank you so much for providing those links. One of the comments in the links lead me to turn on the notifications which fixed the problem!
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