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Outlook 2003 Pro Shuts Down

I have a Windows 7 laptop running Office 2003 Pro with Exchange Server.  When the user tries to print an email from a user inside our network Outlook displays an error message that it has to shut down.  I can print emails from outside the network fine.  Any ideas?
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GeorgeV
Asked:
GeorgeV
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1 Solution
 
Patrick BogersDatacenter platform engineer LindowsCommented:
Hi

Try starting Outlook once with the /cleanviews command line switch.
 
It could be a problem with your outlprnt file, which you can rebuild:
 1. Close Outlook.
 2. Click Start > Search.
 3. Select All files and folders.
 4. In the All or part of the file name box type “Outlprnt” (without the quotes) and then click Search.
 5. When the search process is complete, right-click Outlprnt, and then click Rename.
 6. Type Outlprnt.old, and then press ENTER.
 7. Close the Search window.
 8. Restart Outlook 2003.
 9. On the File menu, point to Page Setup, and then click Print Styles.
 10. Click the Memo style, and then click Close.
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apache09Commented:
Check that office 2003 SP 3 is installed
http://www.microsoft.com/en-us/download/details.aspx?id=8

Make sure only Office 2003 is on the machine

Then open outlook in safe mode

Start>Run>Outlook.exe /safe

Now have them print the email
If its good, the fault is going to be related to an Add-in or 3rd party product installed on the machine

We can then look at disabling it in the registry for ya
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GeorgeVAuthor Commented:
I tried several solutions which brought no joy.  I ended up bringing laptop back to factory after backing up all necessary file and restoring.  Problem went away.
Case closed.
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GeorgeVAuthor Commented:
Solved myself by restoring laptop.
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