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Outlook 2003 Pro Shuts Down

Posted on 2013-06-20
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Last Modified: 2013-09-04
I have a Windows 7 laptop running Office 2003 Pro with Exchange Server.  When the user tries to print an email from a user inside our network Outlook displays an error message that it has to shut down.  I can print emails from outside the network fine.  Any ideas?
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Question by:GeorgeV
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4 Comments
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39263659
Hi

Try starting Outlook once with the /cleanviews command line switch.
 
It could be a problem with your outlprnt file, which you can rebuild:
 1. Close Outlook.
 2. Click Start > Search.
 3. Select All files and folders.
 4. In the All or part of the file name box type “Outlprnt” (without the quotes) and then click Search.
 5. When the search process is complete, right-click Outlprnt, and then click Rename.
 6. Type Outlprnt.old, and then press ENTER.
 7. Close the Search window.
 8. Restart Outlook 2003.
 9. On the File menu, point to Page Setup, and then click Print Styles.
 10. Click the Memo style, and then click Close.
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LVL 47

Expert Comment

by:apache09
ID: 39264662
Check that office 2003 SP 3 is installed
http://www.microsoft.com/en-us/download/details.aspx?id=8

Make sure only Office 2003 is on the machine

Then open outlook in safe mode

Start>Run>Outlook.exe /safe

Now have them print the email
If its good, the fault is going to be related to an Add-in or 3rd party product installed on the machine

We can then look at disabling it in the registry for ya
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Accepted Solution

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GeorgeV earned 0 total points
ID: 39279261
I tried several solutions which brought no joy.  I ended up bringing laptop back to factory after backing up all necessary file and restoring.  Problem went away.
Case closed.
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Author Closing Comment

by:GeorgeV
ID: 39462997
Solved myself by restoring laptop.
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