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Outlook 2010 Losing Some Auto-Complete Entries

A user is losing some auto-complete entries upon some reboots. It isn't happening consistently, and does not happen in the same form each time. For example, a few weeks ago he reboot and lost the entire list. Yesterday, he reboot and lost only those email addresses within the same domain (all other employees). Any idea what causes this? Would the fix be to just delete the file and start him fresh?

Thanks!

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tailoreddigital

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Jimstigator

ASKER

I was just reading on that site as you posted. Appreciate the lightning fast response. I'll give it a try!

Thanks

Jimstigator

ASKER

The tool worked in the sense that it showed his list, but it was still completely missing a number of entries he had two days ago, so I suppose it didn't repair the old. Any other idea, or just delete the whole file and start new, with whatever existing entries NK2Edit can pull out?

What would I name the new file if I was to do this process?

1)Open old with Nk2Edit to retain old entries
2)Rename and save elsewhere
3)Delete old nk2
4)Let outlook automatically create a new file?
5)Add in entries from old nk2 file?

Thanks

tailoreddigital

Yes Outlook should create a new NK2, then you can edit it.

NK2Edit doesn't repair, just edits it. It's a great utility for grabbing the contents of the NK2.

Jimstigator

ASKER

Great. I will give it a go and post results. Appreciate the help.

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apache09

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