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Edit Response to Mtg. Request Odd Issue

Posted on 2013-06-20
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Last Modified: 2013-06-24
I will try to make this explanation as simple as possible.  We have a client who has 3 room mailboxes set up on their premise based 2007 Exchange.  The user accounts for the room boxes are also enabled.  The receptionist has each of these mailboxes added under the same profile in her Outlook 2010 client.  Users from her domain and a completely external domain send mtg. requests to these rooms and she manaully approves or denies the requests in order to schedule mtg. time for their 3 conference rooms.  Everything is working just fine, except that when she would receive requests from one particular user in the outside organization to ONE of the particular rooms, she is not able to edit her response to the meeting requests.  However, this same user can send to either of the other 2 rooms and she can edit her response to the requests just fine.  

The thought was that maybe this was profile related.  So, I attached the room box in question to my outlook 2013 client and got the same results.  I also found that it is behaving the same way when I send requests to the room.  To answer the next line of questioning, are my settings correct?  Yes.  Both my settings and the gentleman trying to request her mentioned above.  So, now, when I send requests and this other gentleman sends requests to this one room box, the response it not able to be edited and the email with the request actually shows that the sender has not requested a response, when we both actually have.

The next thought then is that maybe the room box is corrupted somehow.  So, let's create a new room box and check it out.  It is having the same issue as well.

So, does anyone have any insight into why this one room mailbox allows most people to request meetings and allow the manager of the mailbox to edit their response to the requests, while for a select few it will not allow the manager to edit their response to the requests?  On other point of information...she is logging directly into the mailbox itself and not just including it as an addiditonal mailbox through the advanced tab of the account settings.
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Question by:infinitybs
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4 Comments
 
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Expert Comment

by:Simon Butler (Sembee)
ID: 39264153
If it is coming from an external source then the problem is probably at the remote end, rather than your end. The whole meeting "system" that Exchange uses doesn't always go over the internet correctly. It is probably an issue with the client being used to generate the message.

Simon.
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by:infinitybs
ID: 39272122
Anything to be able to test it then?  I don't have access to the other organization's Exchange and was able to review the settings on the one user's Outlook client.  They were correct, and I was able to test using my own client, which is also external from the recipient's domain as well and got the same results, despite my client being set to allow them to edit the response.  Not to mention, there are plenty of other folks from the external domain making meeting requests to this room box that it is working just fine for.
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Simon Butler (Sembee) earned 2000 total points
ID: 39272285
Not really.
The usual cause is firewalls or antispam/antivirus products which touch the message for scanning purposes. They damage the message in some way that Exchange cannot process it correctly.
It works for some and not for others. Completely hit and miss. It has been this way for years and there is almost nothing you can do about it.

Simon.
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Author Comment

by:infinitybs
ID: 39272705
I appreciate the help Simon.  I figured it may be something along those lines, especially since the requests are coming from an external domain.  It just seemed odd to me that the it was only effecting the one user from that org and, in testing, myself, but not anyone else externally.  And my hope that there would be a root cause we could dial it down to was even brighter when it was only doing it for this one user on the one room box and not the other he was sending to.  We've already sunk a lot of time into this issue and found nothing to really point a finger at yet and your input is the nail in the coffin of this issue I feel.

Thanks again,

Scott
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