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HP Printer on vista home premium disappears on reboot

Posted on 2013-06-20
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Last Modified: 2013-06-25
Strange one chap (ette)'s

Vista home premium with an HP 8600 Plus printer via wifi or lan.

installs and prints fine, reboot the machine and there are no printers in control panel printers at all.

done some digging, spooler is running, done a uninstall with HP scrubber and reinstalled latest version (as admin) exactly the same.

other machines in the network work fine so its not the printer

read about a service called HP CUE Discovery which can cause these issues, but i dont have that services at all listed.

any ideas
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Question by:VoneServs
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4 Comments
 
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Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 39264473
Try giving the printer a static IP on your network. That can be done from the printer control panel. It could be that your Vista machine cannot deal with a dynamic IP for the printer.

Also, because it is good practice, run System File Checker. Run SFC /SCANNOW and allow to complete. Run again if errors remained from the first run. Restart the computer and test.

... Thinkpads_User
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Author Comment

by:VoneServs
ID: 39264478
tried setting static IP printer, no difference. will do a sfc scan
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Accepted Solution

by:
VoneServs earned 0 total points
ID: 39264616
sfc scan came back with a few changes, but didnt cure the issue.

I then removed spooler and spool printers folders and let windows recreate, this seems to have done the trick.

cheers :)
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Author Closing Comment

by:VoneServs
ID: 39274209
might have been some settings in SFC scan that were updated, but reinstalling the spooler definitely cured the problem, printers are there again now
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