• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 555
  • Last Modified:

HP Printer on vista home premium disappears on reboot

Strange one chap (ette)'s

Vista home premium with an HP 8600 Plus printer via wifi or lan.

installs and prints fine, reboot the machine and there are no printers in control panel printers at all.

done some digging, spooler is running, done a uninstall with HP scrubber and reinstalled latest version (as admin) exactly the same.

other machines in the network work fine so its not the printer

read about a service called HP CUE Discovery which can cause these issues, but i dont have that services at all listed.

any ideas
0
VoneServs
Asked:
VoneServs
  • 3
2 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
Try giving the printer a static IP on your network. That can be done from the printer control panel. It could be that your Vista machine cannot deal with a dynamic IP for the printer.

Also, because it is good practice, run System File Checker. Run SFC /SCANNOW and allow to complete. Run again if errors remained from the first run. Restart the computer and test.

... Thinkpads_User
0
 
VoneServsAuthor Commented:
tried setting static IP printer, no difference. will do a sfc scan
0
 
VoneServsAuthor Commented:
sfc scan came back with a few changes, but didnt cure the issue.

I then removed spooler and spool printers folders and let windows recreate, this seems to have done the trick.

cheers :)
0
 
VoneServsAuthor Commented:
might have been some settings in SFC scan that were updated, but reinstalling the spooler definitely cured the problem, printers are there again now
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now