Solved

HP Printer on vista home premium disappears on reboot

Posted on 2013-06-20
4
507 Views
Last Modified: 2013-06-25
Strange one chap (ette)'s

Vista home premium with an HP 8600 Plus printer via wifi or lan.

installs and prints fine, reboot the machine and there are no printers in control panel printers at all.

done some digging, spooler is running, done a uninstall with HP scrubber and reinstalled latest version (as admin) exactly the same.

other machines in the network work fine so its not the printer

read about a service called HP CUE Discovery which can cause these issues, but i dont have that services at all listed.

any ideas
0
Comment
Question by:VoneServs
  • 3
4 Comments
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 500 total points
Comment Utility
Try giving the printer a static IP on your network. That can be done from the printer control panel. It could be that your Vista machine cannot deal with a dynamic IP for the printer.

Also, because it is good practice, run System File Checker. Run SFC /SCANNOW and allow to complete. Run again if errors remained from the first run. Restart the computer and test.

... Thinkpads_User
0
 

Author Comment

by:VoneServs
Comment Utility
tried setting static IP printer, no difference. will do a sfc scan
0
 

Accepted Solution

by:
VoneServs earned 0 total points
Comment Utility
sfc scan came back with a few changes, but didnt cure the issue.

I then removed spooler and spool printers folders and let windows recreate, this seems to have done the trick.

cheers :)
0
 

Author Closing Comment

by:VoneServs
Comment Utility
might have been some settings in SFC scan that were updated, but reinstalling the spooler definitely cured the problem, printers are there again now
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

So who is this article for? If you are like most of the computer users out there, you probably only realize the meaning of 'System maintenance' after something goes wrong. This article is for you if you care about keeping your system working opti…
This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now