PTRUSCOTT
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Cannot Install Wordpress on a Subdomain of Godaddy
Dear Experts,
I have installed wordpress numerous times but for some reason I am hitting a brick wall with my current installation.
I have created a subdomain called "info". I have extracted the wordpress files to that subdirectory. Godaddy.com is the hosting service.
I have been following the steps in the Wordpress famous 5 minute install. I have created the MySQL database and user as I normally do. I have edited the database, user and password into the wp-config.php file.
However when I put the install.php path into my browser's address bar it fails with the following error message:
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@info.doc-designs .net and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at info.doc-designs.net Port 80
The log files do not give any useful data. It just tells me that the Install.php file was the last file that I tried to execute.
Can anyone suggest a way to solve this problem?
Best Wishes,
Phil
I have installed wordpress numerous times but for some reason I am hitting a brick wall with my current installation.
I have created a subdomain called "info". I have extracted the wordpress files to that subdirectory. Godaddy.com is the hosting service.
I have been following the steps in the Wordpress famous 5 minute install. I have created the MySQL database and user as I normally do. I have edited the database, user and password into the wp-config.php file.
However when I put the install.php path into my browser's address bar it fails with the following error message:
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@info.doc-designs
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at info.doc-designs.net Port 80
The log files do not give any useful data. It just tells me that the Install.php file was the last file that I tried to execute.
Can anyone suggest a way to solve this problem?
Best Wishes,
Phil
Did you change the user and/or rights on the folders? Especially the user can have some consequences if that hasn't happened yet...
Let's say you're using apache, then you should do something like this on the Wordpress folders: sudo chown -R www:www /var/html/Wordpress (the user could be different though)
Information regarding user rights on all the folders in the Wordpress install: http://codex.wordpress.org/Changing_File_Permissions
Let's say you're using apache, then you should do something like this on the Wordpress folders: sudo chown -R www:www /var/html/Wordpress (the user could be different though)
Information regarding user rights on all the folders in the Wordpress install: http://codex.wordpress.org/Changing_File_Permissions
ASKER
Dear Roybridge,
I have previously had no problem installing Wordpress on a godaddy subdomain.
I did it only three months ago.
Godaddy technical support suggested that there was something wrong with our installation of Apache. They suggested using their EasyApache tool to "fix" apache.
Best Wishes,
Phil
I have previously had no problem installing Wordpress on a godaddy subdomain.
I did it only three months ago.
Godaddy technical support suggested that there was something wrong with our installation of Apache. They suggested using their EasyApache tool to "fix" apache.
Best Wishes,
Phil
ASKER
Dear Spravtek,
the relevant part of the URL you showed me seems to be the points below. I have checked and my file permissions are already the permissions shown below.
Is there any way I can execute the install.php script from inside PuTTY.exe so that I can see the error messages in detail?
best Wishes,
Phil
All files should be owned by the actual user's account, not the user account used for the httpd process.
Group ownership is irrelevant, unless there's specific group requirements for the web-server process permissions checking. This is not usually the case.
All directories should be 755 or 750.
All files should be 644 or 640. Exception: wp-config.php should be 600 to prevent other users on the server from reading it.
No directories should ever be given 777, even upload directories. Since the php process is running as the owner of the files, it gets the owners permissions and can write to even a 755 directory.
the relevant part of the URL you showed me seems to be the points below. I have checked and my file permissions are already the permissions shown below.
Is there any way I can execute the install.php script from inside PuTTY.exe so that I can see the error messages in detail?
best Wishes,
Phil
All files should be owned by the actual user's account, not the user account used for the httpd process.
Group ownership is irrelevant, unless there's specific group requirements for the web-server process permissions checking. This is not usually the case.
All directories should be 755 or 750.
All files should be 644 or 640. Exception: wp-config.php should be 600 to prevent other users on the server from reading it.
No directories should ever be given 777, even upload directories. Since the php process is running as the owner of the files, it gets the owners permissions and can write to even a 755 directory.
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Perhaps try removing the subdomain then starting again, or speak with GoDaddy technical support.