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CRM 2011 - E-mail Router Configuration Manager - Load Data not working

Posted on 2013-06-21
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Last Modified: 2013-06-26
Hi,

I've got a challenge for you guys,
I'm getting this error when I try to load data in E-mail Router Configuration Manager,

Thanks in advance for your help.

Pat
The error
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Question by:CactusIT
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8 Comments
 
LVL 27

Expert Comment

by:Chinmay Patel
ID: 39266323
Try using a service account not the system account and let me know if it works for you.
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LVL 29

Expert Comment

by:Feridun Kadir
ID: 39266374
The account you specify on the Deployment tab for the organization must be a valid CRM user in that organization.
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LVL 1

Author Comment

by:CactusIT
ID: 39266514
Under service Microsoft CRM Email Router the account is a service account and a valid user in the org. I changed the account from local system account to the same user as my service account under Deployments in Email Router Config, and still same error.
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LVL 29

Expert Comment

by:Feridun Kadir
ID: 39266533
The Email Router service normally runs as LocalSystem.

LocalSystem should not be used for a CRM user.

Does browsing to the URL for the deployment work on the computer where you have installed the Email Router?
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LVL 1

Author Comment

by:CactusIT
ID: 39266562
As I said earlier, I am not using LocalSystem, I use a service account user that is a valid user in the crm ORG.

Yes of course browsing the url works. The only thing that does not work is the Load Data feature in the Email Router Config.
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Accepted Solution

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CactusIT earned 0 total points
ID: 39266720
I found the issue, I had a user in crm named SYSTEM as firstname, which was a user account, not sure why this happened, but once I changed the firstname to the useraccount name, Load Data started working.

Closing.
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LVL 29

Expert Comment

by:Feridun Kadir
ID: 39266751
Great, one to remember. The email router can be fussy.
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LVL 1

Author Closing Comment

by:CactusIT
ID: 39277396
Found solution myself
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