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Shoretel communicator not working well with Bitdefender firewall

Posted on 2013-06-21
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Last Modified: 2013-11-22
After a lot of back and forth with their support I was thinking of posting here and avoiding the reinvention of the wheel.

Switching to Bitdefender Cloud on our Windows 7 pro computers.  It's going relatively well except Shoretel Communicator will not communicate with the telephone; a telephone grayed out with a red X ('phone disconnected')

if I disable the firewall it connects fine. I've added the full path and filename for both
C:\Program Files\Shoreline Communications\ShoreWare Client\ShoreTel.exe
C:\Program Files\Shoreline Communications\ShoreWare Client\CSISCMGR.exe

as allow on all networks.  Support mentioned something about 'Trafficlight'?  I think that screens packets?

Thanks!!
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Question by:pamgmt
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Expert Comment

by:Sharon Seth
ID: 39297420
Have you cheked if the required ports are in the unblocked list
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pamgmt earned 0 total points
ID: 39297498
I thought I could remove blocking on the application but evidently that doesn't work. I couldn't find a list of specific ports so finally I figured out the syntax for unblocking all ports to the phones.  Lame.
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Author Closing Comment

by:pamgmt
ID: 39306595
Other solutions did not help
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