Shoretel communicator not working well with Bitdefender firewall

After a lot of back and forth with their support I was thinking of posting here and avoiding the reinvention of the wheel.

Switching to Bitdefender Cloud on our Windows 7 pro computers.  It's going relatively well except Shoretel Communicator will not communicate with the telephone; a telephone grayed out with a red X ('phone disconnected')

if I disable the firewall it connects fine. I've added the full path and filename for both
C:\Program Files\Shoreline Communications\ShoreWare Client\ShoreTel.exe
C:\Program Files\Shoreline Communications\ShoreWare Client\CSISCMGR.exe

as allow on all networks.  Support mentioned something about 'Trafficlight'?  I think that screens packets?

Thanks!!
Eric BIT specialistAsked:
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Eric BConnect With a Mentor IT specialistAuthor Commented:
I thought I could remove blocking on the application but evidently that doesn't work. I couldn't find a list of specific ports so finally I figured out the syntax for unblocking all ports to the phones.  Lame.
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Sharon SethCommented:
Have you cheked if the required ports are in the unblocked list
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Eric BIT specialistAuthor Commented:
Other solutions did not help
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