every email containing "original message contained a virus...this has been cleaned
on every email I am getting this error message
The original message contained a virus. The virus has been cleaned. You may want to notify the sender of the virus
I have an updated virus, can this be Windows Defender, has anyone had this error message before.
What steps do you recommend to fix this issue
The original message contained a virus. The virus has been cleaned. You may want to notify the sender of the virus
I have an updated virus, can this be Windows Defender, has anyone had this error message before.
What steps do you recommend to fix this issue
hlaprade
What email server are you using? Do you have an AV?
No that is not from windows defender ... maybe your isp .. or whomever hosts your email is doing this for you.
ASKER
Yes its hosted by Telstra, this could make sense.
No it is definitely not the anti virus that is doing that.
No it is definitely not the anti virus that is doing that.
Seen similar and also have Telstra Bigpond.
Experts Exchange emails were blocked, believe it and I had Netminder and others trying to resolve it.
Any EE web pages I tried to open from emails from Telstra were flagged bad and dangerous and no access granted, only EE mind you.
My Solution was to buy a Post Office box 39 dollars a year at TPG and have all my emails from EE go there.
Do you also have AVG?
Try logging in to your windows Live ID at the top of your windows live mail,
then view my profile and log in to your Microsoft Account
your name @bigpond.com and password
Then click on Profile, you'll see three coloured boxes
Click on Outlook.com ( Microsoft's replacement for hotmail.
You'll now see all your emails stored on Outlook, these are the same as the emails in your windows live but on the server Outlook.
You can set Windows live to delete from server when you delete from windows live to save having to go here and empty it.
delete them all.
make sure you empty your recycle bin
May be the above will solve it for you
adding windows live emails and that particular email to your AVG exceptions and windows firewall.
Clear your virus vault.
For me I never found a solution other than the TPG PO Box.
Hope it helps
Merete
Experts Exchange emails were blocked, believe it and I had Netminder and others trying to resolve it.
Any EE web pages I tried to open from emails from Telstra were flagged bad and dangerous and no access granted, only EE mind you.
My Solution was to buy a Post Office box 39 dollars a year at TPG and have all my emails from EE go there.
Do you also have AVG?Try logging in to your windows Live ID at the top of your windows live mail,
then view my profile and log in to your Microsoft Account
your name @bigpond.com and password
Then click on Profile, you'll see three coloured boxesClick on Outlook.com ( Microsoft's replacement for hotmail.
You'll now see all your emails stored on Outlook, these are the same as the emails in your windows live but on the server Outlook.You can set Windows live to delete from server when you delete from windows live to save having to go here and empty it.
delete them all.
make sure you empty your recycle binMay be the above will solve it for you
adding windows live emails and that particular email to your AVG exceptions and windows firewall.
Clear your virus vault.
For me I never found a solution other than the TPG PO Box.
Hope it helps
Merete
ASKER
Thank you for your assistance, I may use that next time it happens, Telstra amazingly have fixed the issue, YES YES YES believe it or not they admitted it was at their end, and emails have now been restored and coming through.
Telstra had a scanning system in place on the myname@bigpond.net.au accounts and it was effectively removing all email text and attachments
They have now rectified the problem and all emails are now coming through.
Telstra had a scanning system in place on the myname@bigpond.net.au accounts and it was effectively removing all email text and attachments
They have now rectified the problem and all emails are now coming through.
Thanks for the confirmation that it was your ISP
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.