Solved

every email containing "original message contained a virus...this has been cleaned

Posted on 2013-06-21
7
540 Views
Last Modified: 2013-06-30
on every email I am getting this error message

The original message contained a virus.  The virus has been cleaned.  You may want to notify the sender of the virus

I have an updated virus, can this be Windows Defender, has anyone had this error message before.

What steps do you recommend to fix this issue
0
Comment
Question by:Amanda Walshaw
  • 2
  • 2
  • 2
  • +1
7 Comments
 
LVL 2

Expert Comment

by:hlaprade
ID: 39267541
What email server are you using? Do you have an AV?
0
 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 39267545
No that is not from windows defender ... maybe your isp .. or whomever hosts your email is doing this for you.
0
 

Author Comment

by:Amanda Walshaw
ID: 39267636
Yes its hosted by Telstra, this could make sense.
No it is definitely not the anti virus that is doing that.
0
Promote certifications in your email signature

Has your company recently won an award or achieved a certification? They'll no doubt want to show it off. Email signature images used to promote certifications & awards can instantly establish credibility with a recipient and provide you with numerous benefits.

 
LVL 69

Expert Comment

by:Merete
ID: 39267883
Seen similar and also have Telstra Bigpond.
Experts Exchange emails were blocked, believe it and I had Netminder and others trying to resolve it.
Any  EE web pages I tried to open from emails from Telstra were flagged bad and dangerous and no access granted, only EE mind you.
My Solution was to buy a Post Office box 39 dollars a year at TPG and have all my emails from EE go there.
TPG and TelstraDo you also have AVG?
Try logging in to your windows Live ID at the top of your windows live mail,
then view my profile and log in to your Microsoft Account
your name @bigpond.com and password
Microsoft AccountThen click on Profile, you'll see three coloured boxes
Click on Outlook.com ( Microsoft's replacement for hotmail.
23 emails in OutlookYou'll now see all your emails stored on Outlook, these are the same as the emails in your windows live but on the server Outlook.
You can set Windows live to delete from server when you delete from windows live to save having to go here and empty it.
delete them all.
delete allmake sure you empty your recycle bin
May be the above will solve it for you
 adding windows live emails and that particular email to your AVG exceptions and windows firewall.
Clear your virus vault.
For me I never found a solution other than the TPG PO Box.
Hope it helps
Merete
0
 

Author Comment

by:Amanda Walshaw
ID: 39268021
Thank you for your assistance, I may use that next time it happens, Telstra amazingly have fixed the issue, YES YES YES  believe it or not they admitted it was at their end, and emails have now been restored and coming through.

Telstra  had a scanning system in place on the myname@bigpond.net.au accounts and it was effectively removing all email text and attachments

They have now rectified the problem and all emails are now coming through.
0
 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 39268538
Thanks for the confirmation that it was your ISP
0
 
LVL 69

Accepted Solution

by:
Merete earned 500 total points
ID: 39268750
Wow, I am amazed, it's just too stressful to ring Telstra, gives me a headache straightup trying to understand their indian accent.
They just want to use the  logmein and mess with my computer.
Escalate it to another.
Well done and thanks for the insights.
I'll stay with the no problems TPG as my PO for EE.
Regards Merete
0

Featured Post

Are your corporate email signatures appalling?

Is it scary how unprofessional your email signatures look? Do users create their own terrible designs and give themselves stupid job titles? You can make this a lot easier for yourself by choosing an email signature management solution from Exclaimer today.

Join & Write a Comment

Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now