Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

VPN disconnection issue

Posted on 2013-06-22
14
Medium Priority
?
237 Views
Last Modified: 2013-10-26
I have a Netgear Prosafe Fvs318n Firewall - It connects via ssl Vpn tunnel.  My issue is after about 10 mins or so I'm getting disconnected from the firewall even though I'm working remotely.  I'm not sure what's going on.  It happens regardless if I'm wireless or on a lan connection and I've disabled my virus protection to rule that out too.  Anyone have any ideas?
0
Comment
Question by:WellingtonIS
  • 9
  • 3
  • 2
14 Comments
 
LVL 27

Expert Comment

by:Steve
ID: 39271274
few thing to consider:

do you get disconnected after the same period of time? - suspect a timeout setting

Are you disconnected after a period of inactivity (network inactivity like saving/opening files.... not inactivity on the PC) - suspect an idle timeout

set a ping running to a general internet address (like www. Hotmail .com) and see if your pings drop around the time you lose connection - suspect internet connection

Check if this occurs for other users or not - suspect either faulty PC or settings for a specific VPN user.
0
 

Author Comment

by:WellingtonIS
ID: 39271397
This is occurring on all users. I have a timeout for inactivity only and that's 60 mins.  The users are in the middle of working when it just disconnects.  I will try the pinging test to see if the internet is dropping.  the only answer I have for the disconnection issue is if I'm using Log me in .com it doesn't do that.
0
 
LVL 27

Expert Comment

by:Steve
ID: 39271540
The users are in the middle of working when it just disconnects

Could you please be more specific with 'working'...
are they actually accessing files/network systems via the VPN or do you mean 'working' as in editing a word document etc?
0
Who's Defending Your Organization from Threats?

Protecting against advanced threats requires an IT dream team – a well-oiled machine of people and solutions working together to defend your organization. Download our resource kit today to learn more about the tools you need to build you IT Dream Team!

 

Author Comment

by:WellingtonIS
ID: 39271554
Yes they are remoting to their PC's (Desktops) via RDP and using program. I have the time out for 60 minutes unless I need to designate that some other way ie 3600 instead of 60 but I'm not sure.
0
 
LVL 72

Expert Comment

by:Qlemo
ID: 39271701
If it is a timeout of 60 seconds instead of minutes, an enduring ping (-t) against the RDP target should help (for diagnostics).
0
 

Author Comment

by:WellingtonIS
ID: 39271714
OK will try and let you know.  Thanks.
0
 

Author Comment

by:WellingtonIS
ID: 39278246
Ok the time out is in minutes because it will only take up to 3 characters.
0
 
LVL 72

Expert Comment

by:Qlemo
ID: 39278644
Were you able to test the effect of ping -t yet?
0
 

Author Comment

by:WellingtonIS
ID: 39278775
NO I'll have to try that now...  I'll let you know.  If it's disconnecting from the VPN then ping -t isn't going to tell me much?
0
 

Author Comment

by:WellingtonIS
ID: 39278784
pinging is fine between 70-84 ms
0
 
LVL 72

Expert Comment

by:Qlemo
ID: 39278824
The interesting part is if the connection still gets closed, though the ping -t runs. The purpose is to reliably generate continuous traffic.
0
 

Author Comment

by:WellingtonIS
ID: 39279114
Ah thanks!  Well I did disconnect however, I'm not truly sure how long I was conected.
0
 

Accepted Solution

by:
WellingtonIS earned 0 total points
ID: 39588745
Was able to upgrade the firmware and that too care of t his issue. Thanks everyone for you suggestions.
0
 

Author Closing Comment

by:WellingtonIS
ID: 39602413
I was able to upgrade the firmware and that took care of t his issue.
0

Featured Post

Who's Defending Your Organization from Threats?

Protecting against advanced threats requires an IT dream team – a well-oiled machine of people and solutions working together to defend your organization. Download our resource kit today to learn more about the tools you need to build you IT Dream Team!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to set-up an On Demand, IPSec, Site to SIte, VPN from a Draytek Vigor Router to a Cyberoam UTM Appliance. A concise guide to the settings required on both devices
Will you be ready when the clock on GDPR compliance runs out? Is GDPR even something you need to worry about? Find out more about the upcoming regulation changes and download our comprehensive GDPR checklist today !
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…
When cloud platforms entered the scene, users and companies jumped on board to take advantage of the many benefits, like the ability to work and connect with company information from various locations. What many didn't foresee was the increased risk…
Suggested Courses

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question