Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Cannot properly transfer mailbox from Exchange 2003 to 2010

Posted on 2013-06-22
Medium Priority
Last Modified: 2013-06-24
I am migrating a set of mailboxes from Exchange 2003 to Exchange 2010.  All of the mailboxes transferred fine except for one.  It completes with errors.  The error given by EMC is:

Warning: Failed to cleanup the source mailbox after the move.
Error details: MapiExceptionNotFound: Unable to delete mailbox. (hr=0x8004010f, ec=-2147221233)

When I try to use exmerge to just create a PST backup of the mailbox, it also fails with the message:

[14:59:54] Error opening message store (MSEMS). Verify that the Microsoft Exchange Information Store service is running and that you have the correct permissions to log on. (0x8004011d)
[14:59:54] Errors encountered. Copy process aborted for mailbox 'User One' ('USER1').

I am working from the Domain Administrator account and it has the correct privileges - as I said, all other mailboxes transferred fine.

So, my guess is that there is something wrong specifically with this mailbox.  How do I find/fix this?

Question by:crapshooter
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
LVL 11

Expert Comment

by:James Hodge
ID: 39268592
Hi Dan,

I have seen this before when moving mailboxes on 2010. However, my experience is that even though we get this message, it normally works on the new server, and the user can access their mailbox.

LVL 63

Accepted Solution

Simon Butler (Sembee) earned 2000 total points
ID: 39270822
Primary reason I see this error is permission inheritance isn't enabled on the actual account in ADUC. I would check that first. While you are using a domain admin account, if the permissions aren't set on the actual account then things don't work correctly.


Author Comment

ID: 39271468
Sembee, you were right, it was a permissions issue.   However, I think I've done more damage while trying to figure it out.  I could no longer get into the user's Exchange Advanced\Mailbox Rights window.  It tells me that Information Store is not running (but it is).

That's problem 1 but not the main issue at this point since I am going to be uninstalling Exchange 2003 once this mailbox is resolved.

I managed to backup the user's email and I have deleted the user's Exchange mailbox via 2003 ADUC.  However, his mailbox is still there in System Manager.  The options to Reconnect or Purge are both greyed out.

On the 2010 side, his account does not show up as having a mailbox but when I go to add him, he does not show up in the list of users available to have a mailbox added.
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39271572
What exactly did you do to "correct" the permissions issue?
It may well be that you just need to reset the permissions back to the default, either through ADUC and the inhertiance option, or by wiping them out (Again in ADUC) or worse case adsiedit.

Reconnect/Purge would probably stay greyed until you run the cleanup agent (right click and it should be on the menu).


Author Comment

ID: 39271606
I had gone into Mailbox Rights and had deleted a bunch of DENYs that had been in there for Administrator, Domain Admins, Enterprise Admins, etc.  Now, I can't get into that screen anymore.

Slight update - I was able to delete the mailbox finally - I discovered (as you also mentioned above) that I needed to run the cleanup agent first.

Now, for the last part of the issue.  When I go to add a New Mailbox on the 2010 server, this user does not show up in the list of existing users without a mailbox.  How do I get him in there?


Author Comment

ID: 39271634
OOH, just a minute.  I added it via EMS and it appeared.  Give me a few minutes to see if it actually works properly.

Author Comment

ID: 39271666
Whew!  Got it.  Re-created the mailbox and was able to restore it from a backup.

Thanks for all of the help.


Author Closing Comment

ID: 39271670

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question