Solved

Outlook 2010 sp1

Posted on 2013-06-23
6
355 Views
Last Modified: 2013-07-22
hi,

how do you solve this problem below?

When opening an outlook you've get this error.

"The file NormalEmail.dotm cannot be opened because there are problems with the contents."

thanks.
0
Comment
Question by:JessIT2013
6 Comments
 
LVL 17

Expert Comment

by:Lior Karasenti
ID: 39269007
Try to rename the normalemail.dotm file from the following location:

C:\Users\<username>\AppData\Roaming\Microsoft\Templates

Once renamed, restart Outlook and verify the status.
0
 
LVL 69

Accepted Solution

by:
Qlemo earned 250 total points
ID: 39269146
After making sure the NormalEmail.dotm is the issue, you should review that file - it might be corrupt, changed or otherwise made unsuitable for Outlook.
0
 
LVL 6

Assisted Solution

by:Tonypeswani
Tonypeswani earned 250 total points
ID: 39269267
1) Have you tried running Outlook in safemode (outlook.exe /safe)? if it works than i wonder what would happen if you close outlook, navigate to the folder where the normalemail.dotm template is located and you delete it or rename it with .old. When Outlook opens again it will recreate the normalemail.dotm. Maybe the current one is corrupted?
0
 
LVL 47

Expert Comment

by:apache09
ID: 39273742
In addition to the ABove

Outlook 2010 SP1 is noted

However, make sure you have all of office 2010 SP1 installed.
And make sure you ONLY have office 2010 installed and not a mix of Office Suites such as Outlook 2010 w/ Word 2003/2007
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 39343958
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

790 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question