Outlook 2010 sp1

hi,

how do you solve this problem below?

When opening an outlook you've get this error.

"The file NormalEmail.dotm cannot be opened because there are problems with the contents."

thanks.
JessIT2013Asked:
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QlemoConnect With a Mentor Batchelor, Developer and EE Topic AdvisorCommented:
After making sure the NormalEmail.dotm is the issue, you should review that file - it might be corrupt, changed or otherwise made unsuitable for Outlook.
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Lior KarasentiCommented:
Try to rename the normalemail.dotm file from the following location:

C:\Users\<username>\AppData\Roaming\Microsoft\Templates

Once renamed, restart Outlook and verify the status.
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TonypeswaniConnect With a Mentor Commented:
1) Have you tried running Outlook in safemode (outlook.exe /safe)? if it works than i wonder what would happen if you close outlook, navigate to the folder where the normalemail.dotm template is located and you delete it or rename it with .old. When Outlook opens again it will recreate the normalemail.dotm. Maybe the current one is corrupted?
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apache09Commented:
In addition to the ABove

Outlook 2010 SP1 is noted

However, make sure you have all of office 2010 SP1 installed.
And make sure you ONLY have office 2010 installed and not a mix of Office Suites such as Outlook 2010 w/ Word 2003/2007
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LeeTutorretiredCommented:
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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