Improve company productivity with a Business Account.Sign Up

x
?
Solved

Symantec backup exec 2012 deduplication storage offline

Posted on 2013-06-23
2
Medium Priority
?
3,719 Views
Last Modified: 2013-08-20
Recently I've solve the problem of my SAN storage, but after the SAN storage issue solved, I found that the deduplication storage in backup exec 2012 was offline.

I tried to restart the PostgreSQL server 8.3 and backup exec deduplication engine services but failed.

I checked the eventlog and found this error mesage:

"Event ID: 0; Source: PostgresSQL

The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

2013-01-31 17:57:50 GMT FATAL: could not create lock file "postmaster.pid": Invalid argument "

I follow the troubleshoot guide from this link

http://www.symantec.com/business/support/index?page=content&id=TECH205809

I've checked the permission for this volume for the BESA account was full control.

Then I follow this link:

http://www.symantec.com/business/support/index?page=content&id=TECH136974

But there isn't delete option when I right click on the postmaster.pid. I try highlight the postmaster.pid and press the delete button but files was not able to delete.

I reboot the backup server and tried the solution again but the result still the same.

My backup exec 2012 has the latest update.

Hope for symantec expert to help me out.
0
Comment
Question by:sweehan
  • 2
2 Comments
 

Accepted Solution

by:
sweehan earned 0 total points
ID: 39422453
I found the solution. I follow the guide on this link:

http://support.microsoft.com/kb/971436

After that, My Deduplication storage able to go online.
0
 

Author Closing Comment

by:sweehan
ID: 39422454
I found this solution and share it out.
0

Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

The Delta outage: 650 cancelled flights, more than 1200 delayed flights, thousands of frustrated customers, tens of millions of dollars in damages – plus untold reputational damage to one of the world’s most trusted airlines. All due to a catastroph…
Microsoft Jet database engine errors can crop up out of nowhere to disrupt the working of the Exchange server. Decoding why a particular error occurs goes a long way in determining the right solution for it.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

584 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question