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Can't Print to OneNote

Posted on 2013-06-23
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2,166 Views
Last Modified: 2016-05-20
Office 2013 Standard installed on Server 2012.  I can't print to OneNote.  When I try, the print dialog box opens, and it looks like it goes through the print delivery process, but OneNote never opens the save location dialog, and nothing ever appears in OneNote.  

I deleted the printer and manually reinstalled, but that did not fix it.  I also uninstalled and reinstalled Office after deleting the OneNote printer, but this process did not even reinstall the printer.

Previous to this problem, we were having an issue with the XPS printer, and I understand the OneNote printer is dependent on the XPS printer.  Resolved the XPS printer issue by manually installing it, and it's now working fine.  But the OneNote printer stopped working.

Since manually creating the printer did not resolve it, and reinstalling Office did not resolve it, and an Office repair did not resolve it, I'm not sure what else I can do.  Any suggestions?
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Question by:CTSLA
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7 Comments
 
LVL 23

Expert Comment

by:Ayman Bakr
ID: 39270566
Can you check the event viewer for any related events thrown during the attempt to print to OneNote? Please check both application and system events.
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Author Comment

by:CTSLA
ID: 39271168
The print attempt is triggering this error in the event logs:

The document Print Document, owned by Administrator, failed to print on printer Send to Microsoft OneNote 15 Driver. Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 192418. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\MASSERVER. Win32 error code returned by the print processor: 5. Access is denied.

I've restarted the print spooler and the server but this does not resolve it.
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LVL 23

Expert Comment

by:Ayman Bakr
ID: 39272942
Please provide the source of this event and the event ID.
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Author Comment

by:CTSLA
ID: 39273373
Event ID 372, Microsoft-Windows-PrintService.  See attached.
print-error-event-log-snip.JPG
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LVL 23

Accepted Solution

by:
Ayman Bakr earned 500 total points
ID: 39274057
I guess this is related to a permission issue.

Try giving write access for your users on the following folder:

system32/spools/printers
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Author Comment

by:CTSLA
ID: 39274439
I changed the permission on system32/spool/printers.  Even though the folder is empty, this seems to have done the trick.  The OneNote dialog is now opening correctly.  Outstanding!  I'll leave this question open 24 hours while the users try it out since a lot of them are connecting via RDP.  Thank you very much for your assistance.
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Author Comment

by:CTSLA
ID: 39280097
It's been over a day and everything is working fine.  Thank you very much for the solution.
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