Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

XP Security Cleaner Pro malware

Posted on 2013-06-23
3
Medium Priority
?
393 Views
Last Modified: 2013-06-26
Hey everybody,

I have a client that had the XP Security Cleaner Pro malware.  Malware bytes had a whole page about removing it.  
The XP Security Cleaner Pro malware would lock you out of doing anything, even in safe mode you could not do anything.  So I followed malware byte's  instructions and remove it by starting their hidden dos installer.
Well that was Thursday and today is Sunday.  Well the client approached me tonight at our neighborhood get together and said the XP Security Cleaner Pro malware was back!

I scheduled another appointment with them tomorrow,  what am I doing wrong?  What do you guys recommend?
0
Comment
Question by:bb28403
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 23

Assisted Solution

by:tailoreddigital
tailoreddigital earned 400 total points
ID: 39270190
If you had it cleaned out, i'd question what they are doing wrong.

I've met numerous people who think that if you have a anti-virus, how can you get a virus?

You still have to be smart with how you click.
0
 
LVL 19

Accepted Solution

by:
*** Hopeleonie *** earned 1600 total points
ID: 39270295
0
 

Author Closing Comment

by:bb28403
ID: 39280229
Hey guys, That seemed to work.  I awarded multiple correct answers because the first answer helped with the attitude I needed to take toward the user.  And the 2nd answer really helped clean out the system.
It turns out that the XP Security Cleaner Pro was removed the first time, what was left on there was residiual malware which may have been downloaded through backdoor links or they just go to too many weird sites on their computer.  Either way I tried to educate them on not going to bad sites and the programs from that link.  Without the 2nd answer, I would not have accomplished this.  Thanks you two.
0

Featured Post

Threat Trends for MSPs to Watch

See the findings.
Despite its humble beginnings, phishing has come a long way since those first crudely constructed emails. Today, phishing sites can appear and disappear in the length of a coffee break, and it takes more than a little know-how to keep your clients secure.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Provide an easy one stop to quickly get the relevant information on common asked question on Ransomware in Expert Exchange.
If you're not part of the solution, you're part of the problem.   Tips on how to secure IoT devices, even the dumbest ones, so they can't be used as part of a DDoS botnet.  Use PRTG Network Monitor as one of the building blocks, to detect unusual…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question