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XP Security Cleaner Pro malware

Posted on 2013-06-23
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Last Modified: 2013-06-26
Hey everybody,

I have a client that had the XP Security Cleaner Pro malware.  Malware bytes had a whole page about removing it.  
The XP Security Cleaner Pro malware would lock you out of doing anything, even in safe mode you could not do anything.  So I followed malware byte's  instructions and remove it by starting their hidden dos installer.
Well that was Thursday and today is Sunday.  Well the client approached me tonight at our neighborhood get together and said the XP Security Cleaner Pro malware was back!

I scheduled another appointment with them tomorrow,  what am I doing wrong?  What do you guys recommend?
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Question by:bb28403
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by:tailoreddigital
tailoreddigital earned 100 total points
ID: 39270190
If you had it cleaned out, i'd question what they are doing wrong.

I've met numerous people who think that if you have a anti-virus, how can you get a virus?

You still have to be smart with how you click.
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*** Hopeleonie *** earned 400 total points
ID: 39270295
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Author Closing Comment

by:bb28403
ID: 39280229
Hey guys, That seemed to work.  I awarded multiple correct answers because the first answer helped with the attitude I needed to take toward the user.  And the 2nd answer really helped clean out the system.
It turns out that the XP Security Cleaner Pro was removed the first time, what was left on there was residiual malware which may have been downloaded through backdoor links or they just go to too many weird sites on their computer.  Either way I tried to educate them on not going to bad sites and the programs from that link.  Without the 2nd answer, I would not have accomplished this.  Thanks you two.
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