Link to home
Start Free TrialLog in
Avatar of Andrew Morris
Andrew MorrisFlag for New Zealand

asked on

Specific website won't open

Hi,
For some reason when I try open www.myheartbeatsgreen.com.au on my laptop it will not open the page. If I get someone else to do it from there work it opens fine.

I get an Error 403 message saying i don't have permission to view the webpage

It used to work ok. I have done the latest update on my Windows 7 HP 64 SP1
I have even removed Norton and still no different. I can ping the website.

thanks
Avatar of NicoVanNiekerk
NicoVanNiekerk
Flag of Australia image

Do you use a proxy server?
Avatar of Joe Winograd
I see that your tags on this question include IE, Firefox, and Chrome. Is the same thing happening in all three browsers? In any case, my first suggestion is to clear the cache and cookies. Regards, Joe
ASKER CERTIFIED SOLUTION
Avatar of Vijay Pratap Singh
Vijay Pratap Singh
Flag of India image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Which browser? Firefox?

If yes, try the following:-

(i) Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

(ii) Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:

Tools > Options > Privacy > Cookies: "Show Cookies"
Avatar of Andrew Morris

ASKER

Spot on. Rebooted router and got a new IP from the ISP and presto!