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Cashe mode

Posted on 2013-06-24
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Last Modified: 2014-01-14
We are having some issues with our outlook. Most clients we had to take off cashe mode so they could see new email but in doing so they can no longer see the Global contact list. If we turn on cashe mode they can see the Global contact list but unable to see any new Emails. We moved our server from one san to the another San and had to take the server down to move it but that was all that happened. When the server came up the ISS services had to be started. The server is a newer Exchange server 2010 with Windows 8 on the box and is virtual.
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Question by:wcody
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by:Manpreet SIngh Khatra
ID: 39271402
Woops ....

In cache mode its not GAL its the OAB working issue so have to try and fix that

- Rancy
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Author Comment

by:wcody
ID: 39271471
OAB?
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Manpreet SIngh Khatra earned 500 total points
ID: 39271507
OAB ... Offline Address Book

- Rancy
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Author Comment

by:wcody
ID: 39271514
I wonder if my real question isn't why are my clients not showing new emails in their outlook in cashe mode now?
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39271541
Did you try to create a new Outlook profile ? OR did you try with a new Machine Profile for one user and check

- Rancy
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Author Comment

by:wcody
ID: 39271782
No I just tried the old profile that was there already
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Expert Comment

by:Manpreet SIngh Khatra
ID: 39271843
Please try the above few steps and lets see how it all goes :)

- Rancy
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Author Comment

by:wcody
ID: 39275403
Here is the fix

Outlook 2010

To resolve this issue, you need to reset your Outlook cache as follows:
1.Start Microsoft Outlook and click Connect or Use Temporary Mailbox when you receive the prompt shown above.
2.Once Outlook is launched, go to the File menu and choose Account Settings and choose Account Settings again.
3.Highlight your Microsoft Exchange account in the list shown and click Change.
4.Click the More Settings button, and then go to the Advanced tab on the window that appears.
5.Clear the Use Cached Exchange Mode check box, and then click Apply.
•Important:  You must click Apply in order to complete the next step. After you click Apply, this message appears: "You must restart Outlook for these changes to take effect."  Do not exit Outlook at this point.

6.Click the Outlook Data File Settings button, and then click Disable Offline Use. A prompt appears: "Exchange is currently in recovery mode. If you make
changes to your Offline Folder Files settings, your existing .ost file will be removed from your profile and you will not be able to use the file. Do you want to continue?" Click Yes. Click OK, Next, and Finish until you have exited the E-mail Accounts wizard.
7.Close Microsoft Outlook.
•Important:  You must exit and restart Outlook before continuing with the next step.

8.Start Outlook again.
9.Once Outlook is launched, go to the File menu and choose Account Settings and choose Account Settings again.
10.Highlight your Microsoft Exchange account in the list shown and click Change.
11.Check the Use Cached Exchange Mode check box
12.Click the More Settings button, and then go to the Advanced tab on the window that appears
13.Re-check Download shared folders
14.Click OK, Next, OK and Finish until you have exited the E-mail Accounts wizard.
15.Exit, and then restart Outlook.
16.After logging into Outlook a message will pop up saying "Outlook is preparing for first use... Retrieving mailbox settings"
17.Outlook will then say "Connected" vs. "Online" in the lower right hand corner, and a new copy of all mailbox folders will be downloaded.


With the above steps completed, you should no longer receive the Recovery Mode prompt when starting Outlook and your computer should synchronize correctly with the Exchange Server.

So I quess I was able to answer my own question
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