?
Solved

Cashe mode

Posted on 2013-06-24
8
Medium Priority
?
162 Views
Last Modified: 2014-01-14
We are having some issues with our outlook. Most clients we had to take off cashe mode so they could see new email but in doing so they can no longer see the Global contact list. If we turn on cashe mode they can see the Global contact list but unable to see any new Emails. We moved our server from one san to the another San and had to take the server down to move it but that was all that happened. When the server came up the ISS services had to be started. The server is a newer Exchange server 2010 with Windows 8 on the box and is virtual.
0
Comment
Question by:wcody
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39271402
Woops ....

In cache mode its not GAL its the OAB working issue so have to try and fix that

- Rancy
0
 

Author Comment

by:wcody
ID: 39271471
OAB?
0
 
LVL 52

Accepted Solution

by:
Manpreet SIngh Khatra earned 2000 total points
ID: 39271507
OAB ... Offline Address Book

- Rancy
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:wcody
ID: 39271514
I wonder if my real question isn't why are my clients not showing new emails in their outlook in cashe mode now?
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39271541
Did you try to create a new Outlook profile ? OR did you try with a new Machine Profile for one user and check

- Rancy
0
 

Author Comment

by:wcody
ID: 39271782
No I just tried the old profile that was there already
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39271843
Please try the above few steps and lets see how it all goes :)

- Rancy
0
 

Author Comment

by:wcody
ID: 39275403
Here is the fix

Outlook 2010

To resolve this issue, you need to reset your Outlook cache as follows:
1.Start Microsoft Outlook and click Connect or Use Temporary Mailbox when you receive the prompt shown above.
2.Once Outlook is launched, go to the File menu and choose Account Settings and choose Account Settings again.
3.Highlight your Microsoft Exchange account in the list shown and click Change.
4.Click the More Settings button, and then go to the Advanced tab on the window that appears.
5.Clear the Use Cached Exchange Mode check box, and then click Apply.
•Important:  You must click Apply in order to complete the next step. After you click Apply, this message appears: "You must restart Outlook for these changes to take effect."  Do not exit Outlook at this point.

6.Click the Outlook Data File Settings button, and then click Disable Offline Use. A prompt appears: "Exchange is currently in recovery mode. If you make
changes to your Offline Folder Files settings, your existing .ost file will be removed from your profile and you will not be able to use the file. Do you want to continue?" Click Yes. Click OK, Next, and Finish until you have exited the E-mail Accounts wizard.
7.Close Microsoft Outlook.
•Important:  You must exit and restart Outlook before continuing with the next step.

8.Start Outlook again.
9.Once Outlook is launched, go to the File menu and choose Account Settings and choose Account Settings again.
10.Highlight your Microsoft Exchange account in the list shown and click Change.
11.Check the Use Cached Exchange Mode check box
12.Click the More Settings button, and then go to the Advanced tab on the window that appears
13.Re-check Download shared folders
14.Click OK, Next, OK and Finish until you have exited the E-mail Accounts wizard.
15.Exit, and then restart Outlook.
16.After logging into Outlook a message will pop up saying "Outlook is preparing for first use... Retrieving mailbox settings"
17.Outlook will then say "Connected" vs. "Online" in the lower right hand corner, and a new copy of all mailbox folders will be downloaded.


With the above steps completed, you should no longer receive the Recovery Mode prompt when starting Outlook and your computer should synchronize correctly with the Exchange Server.

So I quess I was able to answer my own question
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
Suggested Courses
Course of the Month10 days, 12 hours left to enroll

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question