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VDP shutting down exchange server

Posted on 2013-06-24
Medium Priority
Last Modified: 2013-08-13
My VMWare environment is running VSphere 5.1. Since employing this version along with the current version of Virtual Data Protection, my exchange server is occasionally rebooting. The system even log is reporting this as an improper shutdown so I don't think it relates to HA etc. Also, this isn't occurring to any of my other virtual machines running on the host. The improper shutdown is occurring during the VDP backup and backup itself does complete successfully. This is now happening 3 times a week so it's consistent but not a daily issue. I have reinstalled the VMTools but this had no impact. The Windows event viewer isn't providing any errors prior to the system shutdown taking place aside from informing me that the system was shutdown improperly. This far my Googling hasn't provided an leads. Anyone seeing similar issues or have any recommendations? The server in question is a Windows Server 2008 R2 with Exchange 2010 installed. Never any issues with this machine until the new VDP was set in place.

Question by:Danstr1
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LVL 124
ID: 39271786
Datastore not full?

check you can create a manual snapshot, with quiesce option ticked.

also not running on a snapshot disk, check my EE Article

HOW TO: VMware Snapshots :- Be Patient

Author Comment

ID: 39272089
Thanks for the suggestions and also the great article on VMWare snapshots. Datastore has plenty of space. Created a manual snapshot making sure to check the quiesce option which worked successfully.
LVL 124
ID: 39272388
I would inspect the VMware.log in the VM folder.
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Accepted Solution

Danstr1 earned 0 total points
ID: 39314807
I found through trial and error that the error seems to deal specifically with VDP. The unexpected shutdowns were occurring regularly on the server in question. I removed the server from the VDP backups and have not had any occurrences of the shutdown since. The server is an Exchange Server. I'm not sure if this may play a part in the issue with VDP.
LVL 124
ID: 39315339
It should not but is your datastore ful

Author Comment

ID: 39392835
Datastore has terabytes of free space. Went several weeks without the reboot issue with the VDP disabled for that specific machine. For the heck of it, I enabled teh VDP for a few days and the server began rebooting once again and ceased doing so as soon as I disabled VDP so it is consistent. No similar issues with VDP running on other machines. Also, I previously used VDR on VM 5.0. Upgraded to VDP with 5.1 when the problems began. Never had teh issue when using VDR.
LVL 124

Assisted Solution

by:Andrew Hancock (VMware vExpert / EE MVE^2)
Andrew Hancock (VMware vExpert / EE MVE^2) earned 2000 total points
ID: 39392900
I would recommend escalating the issue you are experiencing to VMware Support.

Author Closing Comment

ID: 39404153
My comment included the cause which is the reason I chose it as part of the solution. I did this so if anyone were to search a similar issue they see my findings (the cause and not necessarily the solution.)

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