Solved

User reports 3 weeks of email gone missing from a shared inbox

Posted on 2013-06-24
2
470 Views
Last Modified: 2013-06-24
Hi Experts,

I have an user that reports 3 weeks of email gone missing from a shared inbox


Troubleshooting steps taken

Checked archieve folder -Checked deleted items -Checked recovered deleted items for user has access to this shared folder

I tried to reproduce the issue from OWA, creating a new outlook profile from another laptop, same issue. I did check outlook rules, nothing found

There is a gap between 5/17/2013 3:30pm and 6/21/2013 11:10am where no emails are present.

Primary mailbox range includes: 6/21/2013 11:10am - 6/24/2013 10:18am
Archive mailbox range includes: 8/9/2012 3:02pm – 5/17/2013 3:30pm


Any ideas?

Our environment:


Exchange 2010 SP3 all Hyper-V hosts. Outlook client version 2010 latest SP

2cas/hub, 2 MBX/UM in a DAG
0
Comment
Question by:Jerry Seinfield
2 Comments
 
LVL 41

Expert Comment

by:Amit
ID: 39272046
In this case you can restore from the backup and merge it back to the mailbox. In 2010 you need to create recover db and then restore the db and extract to pst either or merge to mailbox directly.
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39272057
Exchange doesn't remove email on its own.

The usual reason for this is user error. The email may have been moved to another folder, even another folder in another mailbox with a slip of the mouse.

Simon.
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
outlook 15 42
Outlook 2010 Archive 3 38
Hide External contact 13 26
Searching Outlook Email Archives 5 6
Easy CSR creation in Exchange 2007,2010 and 2013
Outlook Free & Paid Tools
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now