User reports 3 weeks of email gone missing from a shared inbox

Posted on 2013-06-24
Medium Priority
Last Modified: 2013-06-24
Hi Experts,

I have an user that reports 3 weeks of email gone missing from a shared inbox

Troubleshooting steps taken

Checked archieve folder -Checked deleted items -Checked recovered deleted items for user has access to this shared folder

I tried to reproduce the issue from OWA, creating a new outlook profile from another laptop, same issue. I did check outlook rules, nothing found

There is a gap between 5/17/2013 3:30pm and 6/21/2013 11:10am where no emails are present.

Primary mailbox range includes: 6/21/2013 11:10am - 6/24/2013 10:18am
Archive mailbox range includes: 8/9/2012 3:02pm – 5/17/2013 3:30pm

Any ideas?

Our environment:

Exchange 2010 SP3 all Hyper-V hosts. Outlook client version 2010 latest SP

2cas/hub, 2 MBX/UM in a DAG
Question by:Jerry Seinfield
LVL 45

Expert Comment

ID: 39272046
In this case you can restore from the backup and merge it back to the mailbox. In 2010 you need to create recover db and then restore the db and extract to pst either or merge to mailbox directly.
LVL 63

Accepted Solution

Simon Butler (Sembee) earned 2000 total points
ID: 39272057
Exchange doesn't remove email on its own.

The usual reason for this is user error. The email may have been moved to another folder, even another folder in another mailbox with a slip of the mouse.


Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Here is a method which can be used to help resolve a "Content Index Failed" error on a Microsoft Exchange Server.
Outlook is not just an email client. It's a personal information manager that has great features. Sometimes you may confront serious problems which leave you helpless. For a novice user, troubleshooting the problem is not easy. I've listed top 10 ti…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

600 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question