Solved

probook 6560b will only boot to safe mode?

Posted on 2013-06-24
4
765 Views
Last Modified: 2013-06-28
works great, but stops only at safe mode. how can I get it to fire up regularly?
0
Comment
Question by:jaybird10
  • 2
4 Comments
 
LVL 88

Accepted Solution

by:
rindi earned 500 total points
ID: 39273896
First test the RAM using memtest86+ and the HD using the HD manufacturer's diagnostic utility. You'll find both on the UBCD:

http://www.ultimatebootcd.com/
http://pharry.org/data/ubcd524.iso

If both tests are 100% OK use the factory resetting procedure to get the PC back to the state it was in when it was sold. After that remove the trial AV utility and install a proper one, and then run all the windows updates. Then restore your data from the backups you made.

If one of the tests doesn't pass, replace the bad part. If it was just bad RAM it should be OK after that, if it is a bad disk, you'll have to use the recovery media you made when you got the PC to restore it to the factory delivered state on the new disk.

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/mostViewedDisplay/?sp4ts.oid=5045605&spf_p.tpst=psiContentDisplay&spf_p.prp_psiContentDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c03361126-1%257CdocLocale%253Den_US&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
0
 
LVL 30

Expert Comment

by:pgm554
ID: 39275111
Not a big fan of HP,but since it's a business class lap,I would suggest calling HP.

Should be free.
0
 

Author Comment

by:jaybird10
ID: 39285548
I've requested that this question be deleted for the following reason:

because
0
 

Author Closing Comment

by:jaybird10
ID: 39285549
excellent solution!   note: accidentally hit delete key
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A high-level exploration of how our ever-increasing access to information has changed the way we do our jobs.
Healthcare organizations in the United States must adhere to the guidance of both the HIPAA (Health Insurance Portability and Accountability Act) and HITECH (Health Information Technology for Economic and Clinical Health Act) for securing and protec…
An overview on how to enroll an hourly employee into the employee database and how to give them access into the clock in terminal.
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question