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New User Not Getting Redirected Folder

Posted on 2013-06-24
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Last Modified: 2013-07-09
Hello Experts!

Server - 2008 Standard
Workstation - Vista Business

Previous user on this workstation had My Docs, etc. redirecting fine.
Above user left company.  When I add a new user, the new user is not getting a redirected folder for My Docs.  When I borwse to \\server\Folder Redirection I get an access denied error.

Cant figure out why new user's redirected folder is not setting up.

Thanks!
Mick
0
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Question by:snake454
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11 Comments
 
LVL 4

Accepted Solution

by:
Ruben Cornejo earned 2000 total points
ID: 39272602
Hi Mick, have you checked for errors ont the log?
Normally when you have permission problems you get evene id error 502, if this is your case check that you permission are like this in the "Folder Redirection" folder

NTFS permissions:
Everyone:F, This folder only
Administrators:F, This folder, subfolders and files
CREATOR OWNER:F, Subfolders and files only
SYSTEM:F, This folder, subfolders and files only

For the share permissions, use Everyone:F.

Hope this helps
Ruben
0
 

Author Comment

by:snake454
ID: 39272713
Thanks Ruben!

Yes,I am getting 502 errors in the application log...

Permissions
allow|Everyone|special|not inherited|this folder only
allow|creator owner|special|not inherited|subfolders, and files only
allow|authenticated users|full control|not inherited|this folder, subfolders and files
allow|system|full control|not inherited|this folder, subfolders and files
allow|administrators|full control|not inherited|this folder, subfolders and files

Share Permissions
Everyone|full control
system full|control
administrators| full control

Still getting error: \\server\folder redirection\myuser\desktop refers to a location that is unavailable.....bla, bls, bla
0
 

Author Comment

by:snake454
ID: 39272731
Note: If I log in as the old user, (who's redirection has always worked), I don't get the error and can access his redirected folders.  Issue seems to be when I add a new user and login to this workstation..
0
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LVL 4

Expert Comment

by:Ruben Cornejo
ID: 39272779
Mick, check this hotfix, i think it refers to your problem. But its only available to windows 7, not sure for Vista.

http://support.microsoft.com/kb/2610379/en-us

You could try login in with the old user and check in Windows explorer the status of the work online / offline button is set to Work online, then log in with the new user and verify the same, to unlock the offline cache

Location of work online button
Ruben
0
 

Author Comment

by:snake454
ID: 39272843
Again, thanks Ruben.  I was already "on the trail" with the Client Side Caching (CSC) you mentioned above in your link.

I logged in as a domain admin and disabled offline files.
Logged on as the new user who was not getting redirected.  Verified that that the users My Docs were getting redirected...and they were!!  User directory was successfully created on the server's redirected folders share!!!  Logged off.
Logged in as domain admin again and enabled offline files.  Logged out.
Logged back in as the user again and....BOOM...here we go again...access to redirected folders getting denied again!

It seems like redirection only works when offline files is disabled...
0
 
LVL 4

Expert Comment

by:Ruben Cornejo
ID: 39272855
Yes, that seems to be the problem. If only one user logs in the computer and he enables to work offline there should be no problem, maybe disable offline files as admin and try to enable with the new user

Ruben
0
 

Author Comment

by:snake454
ID: 39272917
Good suggestion.  Logged on as domain admin and disabled offline files.  Logged in as new user, files redirecting fine.  Re-enabled offline files while logged on as this new user and logged out.  Yup...you guessed it...access denied again.

It appears that, (as far as I can tell), redirection ONLY works, at least on this Vista Business workstation, if Offline Files is disabled.

WTF???
0
 
LVL 4

Expert Comment

by:Ruben Cornejo
ID: 39272945
Yep, that seems to be the problem, I guess you need offline file in the machine

I found this other article refering to the GPO and an option with compatibility with older OS:

http://support.microsoft.com/kb/2493506

Worth checking you configuration

Ruben
0
 

Author Comment

by:snake454
ID: 39273044
Ruben,

The subject workstation is a desktop so I give up.  The only way I can make redirection work, (at lease with this workstation), is to...again, disable folder redirection from the workstation.

The "why" of this issue really, really, bugs me.  I have spent at least 8 hours trying to fix, and I need to cut my losses and move on!  I always have a hard time backing away from issues like this that I find a work around for...but really don't FIX.

I suspect most of my problem is virus disguised as an OS:  VISTA!!!!!  :-)

Anyway, I REALLY appreciate your help and suggestions.  I'm going to leave the thread open until tonight to see if anyone else has an idea.  If not, the points will be yours.

THANKS AGAIN!!!
Mick
0
 
LVL 4

Expert Comment

by:Ruben Cornejo
ID: 39273092
The infamous Vista!!
At least you can make it work with some "duct tape", hope to been useful some how
Ruben
0
 

Author Comment

by:snake454
ID: 39311751
I've requested that this question be closed as follows:

Accepted answer: 0 points for snake454's comment #a39272713

for the following reason:

Issue was not resolved because OS is Vista.  "Nuff said!!"
0

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