Solved

Vista Home Premium 64bit boots to White Screen only?

Posted on 2013-06-24
4
873 Views
Last Modified: 2016-11-24
I have an older Dell Studio laptop with Vista Home Premium 64 bit (yuk!) and it now boots to a WHITE screen after briefly displaying the windows desktop (about 3 seconds).  I cannot enter Task Manager, Command Prompt or safe mode.  The only other account is a Guest account and it has no admin rights.  Finally, the only OS CD I have is for Vista HP 32 bit and it will not run repair install.  The CD drive is very slow and I don't believe it's working properly.

HOW can I fix the white bootup issue or remove the malware with these limitations?  I can remove the HDD and run a manual scan with another system if necessary.

Thanks,
Shane
0
Comment
Question by:ComputerPros-ga
  • 2
4 Comments
 
LVL 91

Accepted Solution

by:
nobus earned 500 total points
Comment Utility
here they suggest it could be the moneypak virus :  http://www.vistax64.com/general-discussion/299347-white-screen-cant-do-anything.html
so download the offline defender cd, and run it : http://windows.microsoft.com/en-gb/windows/what-is-windows-defender-offline
0
 
LVL 87

Expert Comment

by:rindi
Comment Utility
It could also be a problem with the display. Does it do the same thing with an external display attached? If not, try moving the lid back and forth, maybe the cable is frayed.
0
 

Author Comment

by:ComputerPros-ga
Comment Utility
Removed the HDD, scanned to remove viruses and works OK now.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
tx for feedback
0

Featured Post

Too many email signature updates to deal with?

Do you feel like you are taking up all of your time constantly visiting users’ desks to make changes to email signatures? Wish you could manage all signatures from one central location, easily design them and deploy them quickly to users? Well, there is an easy way!

Join & Write a Comment

Suggested Solutions

The use of stolen credentials is a hot commodity this year allowing threat actors to move laterally within the network in order to avoid breach detection.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now