Solved

Problems with Exchange

Posted on 2013-06-24
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Last Modified: 2013-07-06
I thought I had fixed this from a previous post but sadly not:

Client PC was being asked for password every hour or so in Outlook 2007. I used this link and client ran the fix :

http://support.microsoft.com/kb/956531

He has just sent this email I which he says :"Worse than ever no connection to the server and no boxes jumping up asking me for user name and password!"

He is using SBS 2003 and Outlook 2007
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Question by:bledington
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Expert Comment

by:ttexpert
ID: 39273749
case 1: Remove all the saved passwords in the credential manager and the browser if he is using OWA.

Case 2: Check the user account is locked anywhere in the Lockout Status.if he is locked anywhere unlock the user.

now close the outlook and restart the outlook..

then it should work. if it pop's up password for the first time.please provide your password.
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Author Comment

by:bledington
ID: 39273772
How do I access the credential manager?

How do I access the Lockout Status?

Thanks!
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Expert Comment

by:David Atkin
ID: 39274397
1) Credentials manager can be found in the Control Panel on the PC.

2) You would have to look in active directory under the user account for the lock out status.

- In addition to this, check to see if Outlook Anywhere is configured on the client.  If the user is on the same LAN as the server and do not work from home, disable this (Should be off by default).

Failing this, I would create a new outlook profile.

Are they on wireless or wired?
Do some ping checks to confirm that they are not being disconnected from the network.
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Author Comment

by:bledington
ID: 39274852
Would it be  worth running a system restore? Outlook is showing as disconnected.

If I create a new profile do I have to import email files?
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Author Comment

by:bledington
ID: 39275219
Client received this email


"Alert on SERVER at 25/06/2013 14:44:19

An account was locked out due to multiple failed logon attempts that occurred in a short period of time. This may occur if an unauthorized user attempts to gain access to the network.

For more information about this event, see the event logs on the server computer."


Is this to do with the disconnected problem in my post above?
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LVL 22

Expert Comment

by:David Atkin
ID: 39277203
Its down to something trying to connect using an invalid username and password to that account.  

Clear the credentials in credentials manager as suggested.

Also check to see if the client has any mobile devices etc that are setup to receive mail on that account that could be triggering it.  Ask them if they have changed their password recently.
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Accepted Solution

by:
bledington earned 0 total points
ID: 39277519
I eventually solved the problem with this:
SOLUTION1:

Please run the below Microsoft Fix from the below link

http://support.microsoft.com/kb/913843


Outlook 2007
1.   Click Start, click Run, type regedit in the Open box, and then click OK.
2.   Locate and then click the following subkey:
   HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\RPC
3.   On the Edit menu, point to New, and then click DWORD Value.
4.   Type DefConnectOpts, and then press ENTER.
5.   Right-click DefConnectOpts, and then click Modify.
6.   In the Value data box, type 0, and then click OK.
7.   Exit Registry Editor.
 


SOLUTION2:

1. Click Start, click Run, type regedit in the Open box, and then click OK.

2. Locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem

3. If the Maximum Allowed Sessions Per User entry does not exist, do the following:
         1. On the Edit menu, point to New, and then click DWORD Value.
         2. Type Maximum Allowed Sessions Per User as the entry name, and then press ENTER.

4. Right-click the Maximum Allowed Sessions Per User entry, and then click Modify.

5. Click Decimal, type the value that you want to set in the Value data box(Ex: 10), and then click OK.

6. Exit Registry Editor.

7. Click Start, click Run, type services.msc in the Open box, and then click OK.

8. Click the MSExchange Information Store service, and then click Restart Service.


Temporary or Immediate Solution:

1. Open Outlook> Tools > Account Settings or Email Accounts

2.  Open Email ID > More Settings > Security

3.  Select Allow prompt for Logon Credentials

4. Press OK. Next and Finish.  Close and open Outlook.

5. When asked for Logon, Login with the Other user account Credentials


Thank You....
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LVL 22

Expert Comment

by:David Atkin
ID: 39277876
Thanks for letting us know.
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Author Closing Comment

by:bledington
ID: 39303735
I found a fix on the Internet.
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