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Black berry Z10 Syn issue WIth Exchange Server 2007

Posted on 2013-06-25
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Last Modified: 2013-10-13
Q:  Blackberry is syncing with exchange server running on Windows SBS Server 2008 after every 1 hour. How can we reduce this time?

Q:  Blackberry Z10 suddenly stop syncing with Exchange Server

EVENT Viewer:-
Event ID 12014 error that comes up regularly, which states (in part): "Microsoft Exchange couldn't find a certificate that contains the domain name XXXXX in the personal store on the local computer.  Therefore, it is unable to offer the STARTTLS SMTP verb for any connector with a FQDN parameter of XXXXX".

 
I don't know if this is connected to the issue, but if it is the thing causing the inability of my Z10 to use ActiveSync with Microsoft Exchange??.
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Question by:ops ahaa
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Expert Comment

by:Simon Butler (Sembee)
ID: 39274278
The event ID has nothing to do with ActiveSync. It is connected to SMTP.
For a device to stop synchronising there is usually a reason logged somewhere.

To change the sync control, go in to Settings, then Accounts. Tap on the account, then tap on the button at the bottom to get the advanced settings. There you need to enable Push which will sync the messages as they arrive.

Remember push only works over a mobile connection, not over wifi.

Simon.
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Accepted Solution

by:
ops ahaa earned 0 total points
ID: 39316583
Blackberry Syncing issue got resolved after disabled Web access protection feature under ESET Antivirus Antivirus on Server.

Blackberry Sync interval issue didn't resolve yet.
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Author Closing Comment

by:ops ahaa
ID: 39569007
fixed my problem
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