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survey questions for better IT support

I wanted to know where I may be able to get some type of survey questions examples for our IT department?  We wanted to get some feed back such as:

1.  how our service is running
2.  Are our technicians arriving on time
3.  and basically rate our service.

any ideas?
0
uppercut7141
Asked:
uppercut7141
1 Solution
 
jerseysamCommented:
Look at:

http://www.constantcontact.com/aka/docs/pdf/survey_sample_qa_tips.pdf

Specifially section called Customer Support / follow up (page 6)
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