HP Laserjet won't print in the user account
Posted on 2013-06-25
We use an HP LaserJet 1300 with a PCL six driver on one of our service desks. The printer uses a USB cable and is shared by two computers. Both PCs run win xp, service pack 3. One of the computers works fine but the other computer will only print when on the administrative side. Our users on this computer were set up with a user account with limited privileges. Yesterday they started having problems printing to the LaserJet. When they try to print, a printer's property box/dialogue comes up with a message "... Printer properties cannot be displayed. The print spooler service is not running." While still on the user account I look at administrative tools in the control panel, and look at the print spooler service, and try to stop and restart the service, a dialog comes up that says: "could not stop the print spooler service on local computer - error 5: access is denied". Once again, the printer functions perfectly when running the account as an administrator, but as soon as you switch the user back to the local user account, the printer refuses to work. Any help would be appreciated and points awarded. Thanks.