1namyln
asked on
Windows 8 does nothing after password is entered
I have a new HP G6 laptop g6-2292nr. When I received the machine I entered in all questions during the initial boot up. Now when I'm at the login screen I enter my password and the spinning circles just keep on spinning. I've left the machine on for over 24 hours with no resolve. Thanks in advance.
Does is start in safe mode and log in ok?
Are you able to do system restore from safe mode?
Failing that maybe looking at recovery partition.
If you can log in under safe mode are you able to set up a new user account and log in with that?
Are you able to do system restore from safe mode?
Failing that maybe looking at recovery partition.
If you can log in under safe mode are you able to set up a new user account and log in with that?
ASKER
I've pressed F8 just after the HP screen and it won't access safe mode. Will try a system restore from the ESC menu at bootup.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I was able to restore using the esc key menu. This repaired the problem. Thanks for your efforts.
If you decide to give it a try, we will be here to guide you through the process.