Manual Uninstall of Internet Explorer 10

Posted on 2013-06-25
Last Modified: 2013-06-29
I have a computer running Windows 7 64bit that has IE10 partially installed and now won't open at all.  It just closes right away.  I have reset it completely to the defaults.  It doesn't appear in the 'View Installed Updates' of the 'Programs and Features' Control Panel.  IE9 shows up there.

If I look in C:\program files\internet explorer\ and C:\program files (x86)\internet explorer\ iexplore.exe has a version of 10.00.9200.16611.

I have also tried running:
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"

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, which looked like somewhat promising but didn't end up removing IE10.

I have also tried installing IE10, which fails saying, 'Setup can't continue because a more recent version of Internet Explorer is installed on your computer.'

Is there any way to manually uninstall IE10 or force it to install an older version?!?
Question by:bdhtechnology
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LVL 95

Accepted Solution

John Hurst earned 500 total points
ID: 39275393
Since it is not in Installed Updates and still partially installed, the next thing I would try is System File Checker. Run SFC /SCANNOW and allow to complete. Run again if errors remain. Restart the computer and try again.

If this fails, you may need to do a Repair Install.

... Thinkpads_User
LVL 24

Expert Comment

ID: 39275401
What is shown in "turn windows features on and off"?  Can you uncheck (turn it off) it?

Can you restore your computer to an earlier date before the problem occurred?

Author Comment

ID: 39275421
I will try sfc /scannow

In "turn windows features on and off" it shows IE9 and is unchecked.  If I check it nothing happens.  I can't restore it as I am not sure when it occurred, plus it was infected before that, which is probably why the install failed in the first place.
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LVL 24

Expert Comment

ID: 39275430

Try also to run: (1) MalwareBytes AntiMalware (free) and (2) TDSSKiller.

(From safe mode if necessary, and then from the normal mode also).
LVL 50

Expert Comment

ID: 39275451
Run a System Restore to a date before you tried to install IE10.  If you are not sure when, try a really old restore point.  That should uninstall whatever bits of IE10 are now installed and allow you to get back using IE9.  
It may even get rid of the infection, but if IE 9 is running again, you now should run your antivirus and, as has been suggested, MalwareBytes.

That is what you should have done as soon as you knew you were infected.

Author Comment

ID: 39286592
sfc /scannow worked on it.  I don't know why I didn't think of trying that.  

LVL 95

Expert Comment

by:John Hurst
ID: 39286595
@bdhtechnology - Thank you and thanks for the update.

... Thinkpads_User

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