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Emails Convert to Base64 Code

Posted on 2013-06-25
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Medium Priority
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Last Modified: 2013-12-09
When individuals reply all to some emails on their Android phones, the receipients of the reply receive the email in 64Block Code.  

Why?

Suggestions on how to stop this from occuring?
0
Comment
Question by:Robert Mohr
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8 Comments
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 39276132
A number of email clients do that and if it is formatted properly, they all can receive it properly so that you never know it was done.  What client is not receiving it properly?
0
 

Author Comment

by:Robert Mohr
ID: 39276150
I narrowed it down to Outlook 2003 converts those reply alls from androids into Plain Text.  Outlook 2013 keeps it in HTML.  How do I keep Outlook 2003 from converting it to Plain Text?
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 39276524
I'm not sure, I don't have a computer with Outlook 2003 fired up at the moment.  You can click on "Request Attention" above and maybe someone else can look it up quicker.
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Author Comment

by:Robert Mohr
ID: 39278736
I have done the following with no change in the email conversion from HTML to Plain Text
-Mail Format>unchecked Use MSO Word 2003 (both)
-Options>Preferences>Email Options>Read all standard mail in plain text (uncheck)

Outlook 2010 and 2013 seem to work fine.
Note that these emails are Reply Alls from Android devices.
When from an iPhone no issue.

Thoughts before I close this one out?
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 39278938
No, just a note that after all these years, email is still a mess and that particularly applies to HTML email.  No two email programs handle HTML email exactly the same.
0
 

Author Comment

by:Robert Mohr
ID: 39290424

Also narrowed the issue down to the following:

Droid Bionic (4G Device)
Reply all from Droid Bionic converts the email to Plain Text (garbled email) when read in Outlook 2003.
Reply all from Droid Bionic does not convert the email to Plain Text (garbled email) in Outlook 2010 or 2013
iPhone does not convert the email from HTML to Plain Text (garbled email) (keeps formatting)
Replying all on the Droid Bionic after receiving from iPhone does not convert to Plain Text (garbled email) (keeps formatting)
Webmail does not convert the email to Plain Text (garbled email) (keeps formatting)
0
 

Accepted Solution

by:
Robert Mohr earned 0 total points
ID: 39297736
After talking with Motorola, we will do the following for resolve
Check for updates and verify most current version.  If not most current, install and test
Wipe device and test
Load K-9 Mail and test as an alternative mail client for the Droid Bionic
Upgrade users to iPhone
0
 

Author Closing Comment

by:Robert Mohr
ID: 39306599
This was after I had a conversation with Motorola.
0

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