Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 383
  • Last Modified:

Remote Support in LAN

Hello Experts,
I am looking for a program that will can fulfill my requirements as follows
-  access LAN clients remotely and without any interaction with them like asking them for ticket no,id or password.
- That doesn't any manual installation
- No firewall or antivirus intervention.

We have 1300 computers in our network. We are ready to purchase the product if it meets our above needs.
We have Windows Xp and 7 clients



I would appreciate any suggestions greatly. Thanks
0
cciedreamer
Asked:
cciedreamer
  • 5
  • 4
  • 2
  • +3
1 Solution
 
eexchangetechCommented:
0
 
Boyd (HiTechCoach) Trimmell, Microsoft Access MVPCommented:
- That doesn't any manual installation

I have not seen any remote support app that does what you want without having to install something on the client machine.

I have used Group Policies to push an app to clients.

I have tried many. I use mainly use Teamviewer. It has the best multiple monitor support I have seen.

see: http://teamviewer.com
0
 
MHMAdminsCommented:
You could use Teamviewer, windows remote assistance, Webex will all allow you to send a remote invitation to a user and remote into their computer.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
pgm554Commented:
What version of windows server?
0
 
MHMAdminsCommented:
You can use it from any Windows 7 machine by going to the start menu and type windows remote assistance. Click on the icon and it will give you a walkthrough to send an email invitation to the person that you are trying to remotely control.
0
 
cciedreamerAuthor Commented:
I am using Windows 2008 R2 server.
I don't want to use any invitation method,. Connecting through IP will be nice.

There is no other easy method and convenient way ( for users and desktop engineers).

Thanks
0
 
Boyd (HiTechCoach) Trimmell, Microsoft Access MVPCommented:
samir381988,

...  access LAN clients remotely and without any interaction with them like asking them for ticket no,id or password.

Does htis mean you need unattended access to the remote computer. So if there is no one at the PC you can connect? If so, yiu will have to install software on the remote computer to allow this. I have not found anything better than Teamviewer running host/unattended mode for this.

If it is ok to have a person at the pc to launch something then use a Single Click VNC. It works well for screen sharing. I use it before I found teamviewer.

 See (in no order):
http://www.uvnc.com/products/uvnc-sc.html
http://lucas719.info/function/guide-to-setting-up-your-own-remote-helpdesk-with-single-click-vnc
http://www.advantig.com/oneclick/
http://www.robplatt.com/index.php/2010/03/02/dynamically-compiled-vnc-binary-repeater/
http://www.chunkvnc.com/
http://www.bozteck.com/vncscan/downloads.html
0
 
cciedreamerAuthor Commented:
I am thinking to go for team viewer. I need to know how I can deployed in domain environment on all client computers.
The icon will be deployed on client and desktops and I can ask the user to provide me Id and password.

I would highly appreciate your suggestions.

Thanks
0
 
Boyd (HiTechCoach) Trimmell, Microsoft Access MVPCommented:
It depends on if you need to have unattended access.  

If someone will be at the computer then you can use TeamViewer QuickSupport app.

How I use QuickSupport:

I store the exe on a web server I have it on the local intranet and a public web site.
 
1) I have the user go to a url and click the link to launch it. No install required.

2) I create a shortcut to the exe on their desktop.

3) In my software I have a button to launch it.

in less than a minute I am seeing their desktop.

Nothing is actually installed on the remote PC. When there is an update, I simply replace the exe on my web site. Now everyone will use the new version.

When there is not a local intranet site or web server, I place the exe in a public share.  You can instruct the user how to find it or place a shortcut on their computer.  

Unattended:
If you need to access a computer, like a server, when there is no human at the computer then  you will need to install the client software.

NOTE:
You can call Teamviewer and they will be happy to answer any pre-sale questions. I spoke with them several times before finally purchasing it. I purchased it with 30 days to pay so I could try it out.  Their support people are very helpful.
0
 
cciedreamerAuthor Commented:
I prefer to with a team viewer quick support solution. very nice and easy support.
Do I need any licences for quick support.

Thanks
0
 
cciedreamerAuthor Commented:
For security reasons, I want to make sure that no one access from outside I want to use it only local intranet.

In my network following firewalls
- Cisco ASA (Edge Firewall)
- TMG 2010 ( proxy server)
- Websense ( web filtering)

what would be the best option to block from outside.

Thanks
0
 
Boyd (HiTechCoach) Trimmell, Microsoft Access MVPCommented:
Do I need any licences for quick support.
Yes.   One end needs a license.  That is usually the support person's device.

what would be the best option to block from outside.
Not sure. I have never wanted to block it.  If I did, I would contact Teamviewer support for instructions.
0
 
cciedreamerAuthor Commented:
TeamViewer Quick Support Great Solution
0
 
OOsorioCommented:
Once the unattended client is installed you go to options and configure it for LAN access only.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

  • 5
  • 4
  • 2
  • +3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now