Remote Support in LAN

http://www.dameware.com/

- That doesn't any manual installation

I have not seen any remote support app that does what you want without having to install something on the client machine.

I have used Group Policies to push an app to clients.

I have tried many. I use mainly use Teamviewer. It has the best multiple monitor support I have seen.

see: http://teamviewer.com

You could use Teamviewer, windows remote assistance, Webex will all allow you to send a remote invitation to a user and remote into their computer.

What version of windows server?

You can use it from any Windows 7 machine by going to the start menu and type windows remote assistance. Click on the icon and it will give you a walkthrough to send an email invitation to the person that you are trying to remotely control.

I am using Windows 2008 R2 server.
I don't want to use any invitation method,. Connecting through IP will be nice.

There is no other easy method and convenient way ( for users and desktop engineers).

Thanks

samir381988,

...  access LAN clients remotely and without any interaction with them like asking them for ticket no,id or password.

Does htis mean you need unattended access to the remote computer. So if there is no one at the PC you can connect? If so, yiu will have to install software on the remote computer to allow this. I have not found anything better than Teamviewer running host/unattended mode for this.

If it is ok to have a person at the pc to launch something then use a Single Click VNC. It works well for screen sharing. I use it before I found teamviewer.

 See (in no order):
http://www.uvnc.com/products/uvnc-sc.html
http://lucas719.info/function/guide-to-setting-up-your-own-remote-helpdesk-with-single-click-vnc
http://www.advantig.com/oneclick/
http://www.robplatt.com/index.php/2010/03/02/dynamically-compiled-vnc-binary-repeater/
http://www.chunkvnc.com/
http://www.bozteck.com/vncscan/downloads.html

I am thinking to go for team viewer. I need to know how I can deployed in domain environment on all client computers.
The icon will be deployed on client and desktops and I can ask the user to provide me Id and password.

I would highly appreciate your suggestions.

Thanks

I prefer to with a team viewer quick support solution. very nice and easy support.
Do I need any licences for quick support.

Thanks

For security reasons, I want to make sure that no one access from outside I want to use it only local intranet.

In my network following firewalls
- Cisco ASA (Edge Firewall)
- TMG 2010 ( proxy server)
- Websense ( web filtering)

what would be the best option to block from outside.

Thanks

Do I need any licences for quick support.

Yes.   One end needs a license.  That is usually the support person's device.

what would be the best option to block from outside.

Not sure. I have never wanted to block it.  If I did, I would contact Teamviewer support for instructions.

TeamViewer Quick Support Great Solution

Once the unattended client is installed you go to options and configure it for LAN access only.