Solved

Error 200 on Blackberry (BES) phones

Posted on 2013-06-25
2
741 Views
Last Modified: 2013-07-01
We've received multiple reports about current Blackberry users having recieved a partial OS version push.  The issue is that this users are reporting issues of not receiving any emails.  This seems to be sometype of javascript corrupted files.

Any thoughts?
0
Comment
Question by:uppercut7141
2 Comments
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 39277672
0
 
LVL 20

Accepted Solution

by:
Iain MacMillan earned 500 total points
ID: 39277779
Error 200 is a Device Software error, if these are BES handsets, then you or your admin team should be in control of the OS updates, and the users shouldn't be updating handsets on their own -- i found out the hard way this is a recipe for disaster (one of mine was overseas when he tried it).

what model handsets are you dealing with, all the same or it is a mix (Bold, Curve etc.)?

what OS are they running, 5.0. 6.0, 7.0 or 10?  worth checking the Carrier page to get the latest versions for your handsets -- http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html 

if you have a master system/server with the latest OS updates for your handsets, you might be looking at rebuilds on each affected handset, or you need to pair it up with USB link and the Desktop Manager package to view what's installed and try to do a repair build, which can get time consuming, and if its too badly corrupted, you may need to use something like BB Master Control to force link and upgrade OS.
0

Featured Post

Free camera licenses with purchase of My Cloud NAS

Milestone Arcus software is compatible with thousands of industry-leading cameras for added flexibility. Upon installation on your My Cloud NAS, you will receive two (2) camera licenses already enabled in the software. And for a limited time, get additional camera licenses FREE.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Is Microsoft Surface invulnerable? 17 88
Can I buy an iPhone SIM online for use in Caribbean? 5 135
VOIP on Smartphones 5 63
Apple iPhone Showing email address 6 57
If you are anything like me, you install many apps on your phone and have your life on it, sometimes literally.  When I bought my current phone, a Samsung Galaxy S5 from Verizon, they were only selling the versions with 16 GB internal.  I didn't rea…
The case of the missing phone talks about the way a small electronic gadget (the mobile phone) has penetrated into our lives and has made us addicted to it.
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…
Edureka is one of the fastest growing and most effective online learning sites.  We are here to help you succeed.

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now