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Error 200 on Blackberry (BES) phones

Posted on 2013-06-25
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Last Modified: 2013-07-01
We've received multiple reports about current Blackberry users having recieved a partial OS version push.  The issue is that this users are reporting issues of not receiving any emails.  This seems to be sometype of javascript corrupted files.

Any thoughts?
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Question by:uppercut7141
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by:Rodney Barnhardt
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Iain MacMillan earned 500 total points
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Error 200 is a Device Software error, if these are BES handsets, then you or your admin team should be in control of the OS updates, and the users shouldn't be updating handsets on their own -- i found out the hard way this is a recipe for disaster (one of mine was overseas when he tried it).

what model handsets are you dealing with, all the same or it is a mix (Bold, Curve etc.)?

what OS are they running, 5.0. 6.0, 7.0 or 10?  worth checking the Carrier page to get the latest versions for your handsets -- http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html 

if you have a master system/server with the latest OS updates for your handsets, you might be looking at rebuilds on each affected handset, or you need to pair it up with USB link and the Desktop Manager package to view what's installed and try to do a repair build, which can get time consuming, and if its too badly corrupted, you may need to use something like BB Master Control to force link and upgrade OS.
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