Out of Office functiun doesn't work on exchange hosted 2010 platform

Hello,

This is my problem:

The function out of office doesn't work on outlook 2010 with a mapi account to the exchange  server.
This function works on OWA.

The error message is:
"Your out of office settins cannot displayed, because the server is currently unavailable. Try again later"

I am on an exchange multi-tenant (hosted mode) with a DAG Cluster and this doesn't work on all domains. It doesn't work also on the domain which match with the ssl certificate.

The cluster is load-balanced by F5 BIG-IP product.

Everything work fine except this function.

Can you help me please?
Thank you

Regards

Jérémy
WaycomAsked:
Who is Participating?
 
Blue Street TechLast KnightCommented:
Yes, sorry for the delay - been tied up. Yes, autodiscover.domain.com should be included in the SSL for every domain.

Please included the URLs in their entirety. Thanks.
0
 
Haresh NikumbhSr. Tech leadCommented:
Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later" error when you try to open the Out of Office Assistant in Outlook 2010

have you gone through below link ?

http://support.microsoft.com/kb/2596516
0
 
WaycomAuthor Commented:
Thanks for your answer, but i already try this and it doesn't work.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
Haresh NikumbhSr. Tech leadCommented:
0
 
WaycomAuthor Commented:
The autodiscover works with the redirection SRV DNS. (connectivity test successfull)
0
 
Haresh NikumbhSr. Tech leadCommented:
are you able to download offline address book or that too given Synchronization error ?
0
 
WaycomAuthor Commented:
No, I can't i have this message:

error (0x8004010F): operation failure. Impossible to find an object

Am I forced to have an entry autodiscover.domain.com for each domain I have on this server?

Thanks to try helping me.
0
 
Haresh NikumbhSr. Tech leadCommented:
are you using proxy server?

his issue occurs if the Outlook client computer is configured to use proxy settings when Windows Internet Explorer is used. However, the IP address of the Exchange 2007 Client Access Server (CAS) server is not in the exclusion list.
0
 
WaycomAuthor Commented:
We are not using any proxy
0
 
Haresh NikumbhSr. Tech leadCommented:
0
 
Haresh NikumbhSr. Tech leadCommented:
There were some knonw issues with Out Of Office in 2010

They were addressed in Office 2010 SP1
http://support.microsoft.com/kb/2460049

check that its installed
0
 
WaycomAuthor Commented:
I already installed office 2010 SP1 and i already checked the Urls
0
 
Blue Street TechLast KnightCommented:
Hi Waycom,

Is this occurring across the board meaning every Outlook client behaves like this or just some?
0
 
WaycomAuthor Commented:
Hi,
Every outlook client have this error in all domains, I create an account for test on the main domain and i have the same problem.
0
 
Blue Street TechLast KnightCommented:
Does your SSL certificate include autodiscover.domain.com? Have you added an Autodiscover A record OR an SRV record to your external DNS records (but not both)?

Run the Outlook Autodiscover test here: https://testexchangeconnectivity.com and tell me what results you get.

Also, what do you get when you run Test Email Auto Configuration: http://www.addictivetips.com/microsoft-office/outlook-2010-test-email-auto-configuration/ ?
0
 
WaycomAuthor Commented:
Our SSL certificate doesn't include autodiscover.domain.com, only webmail.domain.com.

Autodiscover as an SRV record on our DNS

outlook autodiscover test: The autodiscover works with the redirection SRV DNS. (connectivity test successfull)

Test Email Auto Configuration works with the main domain
0
 
WaycomAuthor Commented:
Do you have other ideas?
0
 
Blue Street TechLast KnightCommented:
Has this ever worked in this environment?

Can you verify webmail.domain.com is included in your SSL certificate, and that your External SRV record is pointing to webmail.domain.com?

Check the settings of the urls in the autodiscover service. Here are a few sites that explain in more detail:

Another thing you may want to check is in IIS Manager, Autodiscover, change the SSL-settings to 'ignore client certificates'.

Let me know how it goes.
0
 
WaycomAuthor Commented:
No, it never works in this environment.

webmail.domain.com is included in my certificate but autodiscover.domain.com isn't.
External SRV record is pointing on webmail.domain.com

Ignore client certificates is already checked.

When i check the the settings of the urls i have two different things on OOF configuration:

-in HTTP protocol I have the external URL
-in RPC protocol i have the internal URL.

Is that normal?
0
 
WaycomAuthor Commented:
Am i forced to have an entry autodiscover.domain.com on my ssl certificate on all domain i manage?
0
 
WaycomAuthor Commented:
Thanks for your help diverseit.
Have a good day
0
 
Blue Street TechLast KnightCommented:
Glad I could help! Thanks for the points.

Was my answer deficient? An "A" is the default unless there is a deficiency with the answer. Curious...why a "B" grade?

http://support.experts-exchange.com/customer/portal/articles/481419

Thanks again!
0
 
WaycomAuthor Commented:
Hi,
Sorry about that i didn't know A grade was the default, I putted a B because of the time without an answer.

You should change the grade to an A.
Sorry again

Regards
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.