Solved

Resetting Dell Equallogic PS400e

Posted on 2013-06-26
5
1,631 Views
Last Modified: 2016-11-23
Hello,

We have just bought another company and have inherited their Dell Equallogic PS400e

We have no idea what the IP is so cannot Telnet or SSH to it. So we are trying to connect via Serial using Putty and plugging into the SerialPort on the Array

Using 9600 / 8 / 1 / None and no flow control I get a black terminal window on COM1 but nothing else

Been struggling for a couple of days so would appreciate assistance.
0
Comment
Question by:gbarnes0990
  • 4
5 Comments
 
LVL 9

Expert Comment

by:BlueYonder
Comment Utility
Make sure you are able to disconnect the device and reboot the device prior to trying to connect via a telnet client.
1) Use the null modem cable shipped with the array to connect Serial Port 0 on the active control module (LED labeled ACT is green) to a console or a computer running a terminal emulator. See Appendix B, Setting Up a Serial Connection for more information.
2. Log in to an account with read-write access, such as the grpadmin account.

Here is documentation on the device, http://downloads.dell.com/Manuals/Common/equallogic-ps3065xv_FAQ_en-us.pdf.  

Also, you can try scanning the network using a network scanner tool like nmap, http://nmap.org/ and figure out the device ip.
0
 

Author Comment

by:gbarnes0990
Comment Utility
Thanks but I have already gone through those articles.

I have downloaded NMAP but I can't see how that scans the network it seems to want a particular IP rather than a range.
0
 

Author Comment

by:gbarnes0990
Comment Utility
We also don't have the serial cable shipped with the equallogic. We have tried a Cisco Console Cable and also found various posts for changing the pinout. New DB9 - RJ45 cables have been created but no joy. Currently also running a netscan from 192.168.0.0 - 192.168.254.254 we were lead to believe it had an IP on a 192.168.x.x
0
 

Accepted Solution

by:
gbarnes0990 earned 0 total points
Comment Utility
Bought a DB9 cable that fixed the problem
0
 

Author Closing Comment

by:gbarnes0990
Comment Utility
Had to buy a cable to fix the problem
0

Featured Post

Free Gift Card with Acronis Backup Purchase!

Backup any data in any location: local and remote systems, physical and virtual servers, private and public clouds, Macs and PCs, tablets and mobile devices, & more! For limited time only, buy any Acronis backup products and get a FREE Amazon/Best Buy gift card worth up to $200!

Join & Write a Comment

Does your iMac really need a hardware upgrade? Will upgrading RAM speed-up your computer? If yes, then how can you proceed? Upgrading RAM in your iMac is not as simple as it may seem. This article will help you in getting and installing right RA…
Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now