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Resetting Dell Equallogic PS400e

Posted on 2013-06-26
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Last Modified: 2016-11-23
Hello,

We have just bought another company and have inherited their Dell Equallogic PS400e

We have no idea what the IP is so cannot Telnet or SSH to it. So we are trying to connect via Serial using Putty and plugging into the SerialPort on the Array

Using 9600 / 8 / 1 / None and no flow control I get a black terminal window on COM1 but nothing else

Been struggling for a couple of days so would appreciate assistance.
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Question by:gbarnes0990
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Expert Comment

by:BlueYonder
ID: 39277795
Make sure you are able to disconnect the device and reboot the device prior to trying to connect via a telnet client.
1) Use the null modem cable shipped with the array to connect Serial Port 0 on the active control module (LED labeled ACT is green) to a console or a computer running a terminal emulator. See Appendix B, Setting Up a Serial Connection for more information.
2. Log in to an account with read-write access, such as the grpadmin account.

Here is documentation on the device, http://downloads.dell.com/Manuals/Common/equallogic-ps3065xv_FAQ_en-us.pdf.  

Also, you can try scanning the network using a network scanner tool like nmap, http://nmap.org/ and figure out the device ip.
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Author Comment

by:gbarnes0990
ID: 39280532
Thanks but I have already gone through those articles.

I have downloaded NMAP but I can't see how that scans the network it seems to want a particular IP rather than a range.
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Author Comment

by:gbarnes0990
ID: 39280749
We also don't have the serial cable shipped with the equallogic. We have tried a Cisco Console Cable and also found various posts for changing the pinout. New DB9 - RJ45 cables have been created but no joy. Currently also running a netscan from 192.168.0.0 - 192.168.254.254 we were lead to believe it had an IP on a 192.168.x.x
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Accepted Solution

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gbarnes0990 earned 0 total points
ID: 39320202
Bought a DB9 cable that fixed the problem
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Author Closing Comment

by:gbarnes0990
ID: 39332587
Had to buy a cable to fix the problem
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