Solved

Dell precision T3500 Memory

Posted on 2013-06-26
12
2,524 Views
Last Modified: 2016-11-23
I ordered About 10 sticks of Dell SNPP9RN2C/8G , These are 8gb PC3-10600 sticks.

Here is a link. ( it is the 1st Type of Ram offered)
http://accessories.us.dell.com/sna/PfydFeaturedCategoryResults.aspx?c=us&l=en&s=dhs&cs=19&mfgpid=201440&chassisid=8560&stype=2&Tab=

After putting these sticks in a t3500 I was receiving "non optimal ram config" error (the bios see's the 8gb stick). I could not get rid of this so I tried to only put the 8gb stick in. This caused the pc to not boot at all.

After looking up some stuff I found the tech manual for the t3500. Reading this I found out the t3500 only supports up to a 4gb stick per slot. Then I thought why would dell make this the 1st option when you go to purchase upgrades for a t3500. Also, On the web page for the the RAM, The 1st table does not show the t3500 listed for compatibility. However, The list lower on the page does. ( http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=A6353143&mfgpid=201440&chassisid=8560 )

Now after all this I Find BIOS update A11 says this under "fixed & enhancements" "Enhanced the memory map algorithm for 128GB configuration" . After installing the latest BIOS update (A17) and trying the ram again, Only putting the 8gb stick in , I still dont boot.( http://www.dell.com/support/drivers/us/en/04/DriverDetails?driverId=J7N1X&fileId=2964784371 )

Does A17 not contain this memory change? Why would dell offer this ram for the t3500? Or am I just missing something?
0
Comment
Question by:NerfBSI
  • 5
  • 4
12 Comments
 
LVL 47

Expert Comment

by:dbrunton
Comment Utility
I suspect Dell has made a mistake.  Here https://www.dell.com/downloads/emea/edb/Dell_Precision_T3500_Technical_Guide.pdf the manual states only a maximum of 4 Gb modules can be used.

Crucial http://www.crucial.com/upgrade/Dell-memory/Precision+WorkStation/Precision+Workstation+T3500-upgrades.html also states only 4 Gb modules.

I can find other online specifications for this board and they all state 24 Gb through 4 Gb modules.

The BIOS update is strange and I can't understand why they seem to imply 128 Gb.

It might pay to ask the question on Dell's own forums.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
i suppose you tried other sticks, not only 1 ?

clould be a bad one...
0
 

Author Comment

by:NerfBSI
Comment Utility
I have tried 5 stick out of the 10 I have, on three different t3500's.

After some more testing. Like I said, If I add the 8gb stick to a t3500 that has a working Ram config. The bios can see the 8gb stick and I get the "un optimized" error and windows only uses half of my ram.

If I use only the 8gb sticks I get a "no module found" error on my front lights, and what I believe is a 1-3-2 (1st 64 K RAM test in progress or failure)
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
>>  Like I said, If I add the 8gb stick to a t3500 that has a working Ram   << what ram are installed exactly ? models plse
0
 

Author Comment

by:NerfBSI
Comment Utility
Before the 8gb stick.

Dimm1: 4gb pc10600 ECC 1333mhz (HMT351U7CFR8A-H9 )
Dimm2: 4gb pc10600 ECC 1333mhz (HMT351U7CFR8A-H9 )
Dimm3: 2gb pc10600 ECC 1333mhz (M391B5673FH0-CH9  )
Dimm4: 2gb pc10600 ECC 1333mhz (HMT325U6CFR8C-H9 )

If I put the 8gb stick in slot 5, The bios will see an 8gb stick, but then the bios errors and windows says (6gb usable)
0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 
LVL 91

Assisted Solution

by:nobus
nobus earned 500 total points
Comment Utility
the A17 bios   http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/precision-t3500?driverId=CN9VG&osCode=WV64&fileId=3187589229&languageCode=en&categoryId=BI
so it does not address the ram size problem you have

1.Update PSA-Diag from A4521 to A4527.
2.Enhanced Broadcom onboard NIC 5761 support.
3.Enhanced CCTK support for Turbo Boost setting.


i'm a bit in doubt -  you talk about 8 GB sticks - but you refer to 4 GB ones.  what is it ?
0
 

Author Comment

by:NerfBSI
Comment Utility
What did I say to confuse you? I am concerned about using 8gb sticks in a t3500. I listed the ram that is currently in the test machine, and what happens when I add the 8gb.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
sorry - i looked at the wrong one.
it is starting to look like a Dell error, i would contact them with it .
0
 

Accepted Solution

by:
NerfBSI earned 0 total points
Comment Utility
My response from dell.
"The 8 Gig stick is not compatible with the T3500, the max per slot is 4 Gig. They are fixing the website to reflect this. You can return the memory by contacting customer care."

Just because I find this amusing, This was the page's compatibility list  before I tipped them off about the typo.

http://i.imgur.com/xoqI0MQ.png

Now take a look at the list for this ram.
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=bsd&cs=04&sku=A6353143&mfgpid=201440&chassisid=8560
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
glad to hear you found your answer
as you can see, the big guys also makes errors

assuming you need no more help, don't forget to close this then
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Suggested Solutions

Article by: SHIELD1
The 5 R's 1. Repair 2. Restore 3. Reinstall 4. Remote admin 5. Run away OK so I'm not the most skilled engineer around but I definitely have an abundance of experience: electronic repairs since I was 13 and PC and computer hardware repair…
Like many organizations, your foray into cloud computing may have started with an ancillary or security service, like email spam and virus protection. For some, the first or second step into the cloud was moving email off-premise. For others, a clou…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now