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Windows 2003 Server - Print Spooler Issue

Posted on 2013-06-26
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Last Modified: 2013-07-03
We have a Windows 2003 R2 Terminal Server that users access to work on their files, etc. The print spooler service now needs to be stopped to allow users to access the TS. When we restart this service the users are blocked. Please help.
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Question by:Generator
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8 Comments
 
LVL 19

Expert Comment

by:Miguel Angel Perez Muñoz
ID: 39278054
Have you checked any new printer installed? block users can print from his local printers: http://technet.microsoft.com/en-us/library/cc731963(v=ws.10).aspx
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Author Comment

by:Generator
ID: 39278081
Nothing has been done on this server for some time; it has been running fine. No new printer drivers have been added.
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LVL 5

Assisted Solution

by:vin_shooter
vin_shooter earned 500 total points
ID: 39281203
Check for the printer monitors in the registry. Just google for the list of default printer monitors you'll get it and then compare the same against the printer monitors installed in the TS server. Take backup of the registry before deleting any monitors and then check.

Also check for any printer driver with version 2 installed in your server(in the registry HKLM->S/W->MICROSOFT->windowsNT->currentversion->print

You can also find the printer monitors installed in the TS server in the above mentioned registry path.

Clean all the legacy printer monitors & printer drivers and then start the print spooler service..,
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Accepted Solution

by:
Generator earned 0 total points
ID: 39281504
The problem was associated to a Zebra label printer driver. A registry key containing an embedded-null character related to the label printer could not be deleted. I downloaded a removal tool from Sysinternals "Regdelnull" and this removed it. Once the server was rebooted all was well again. Thanks for your help.
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Author Comment

by:Generator
ID: 39283562
I've requested that this question be closed as follows:

Accepted answer: 0 points for Generator's comment #a39281504
Assisted answer: 250 points for vin_shooter's comment #a39281203

for the following reason:

Additional information provided.
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LVL 5

Expert Comment

by:vin_shooter
ID: 39283563
Hi,

I believe that my solution helped the requestor to narrow down the issue. Hope eligible for some points...,
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