Solved

when i open an outlook attached pdf in acrobat x my custom toolbars are not there

Posted on 2013-06-26
8
308 Views
Last Modified: 2013-10-03
When I open a pdf attached to an email in Outlook 2010 none of the custom toolbars that I created in Acrobat X are visible. I can, however, make them appear by selecting "Customize" on the far right of the toolbar and selecting one.
If I save the email attached pdf first and then click on it to open it in Acrobat, my custom toolbars are there. Is there a way to make my toolbars appear when invoked from Outlook 2010?
0
Comment
Question by:BobArnett
  • 4
  • 4
8 Comments
 
LVL 25

Expert Comment

by:Diverse IT
ID: 39299480
Hi BobArnett,

This may be a bug I'm version X...I can't duplicate this in XI. It should pull up the standard view at created in the application.
0
 

Author Comment

by:BobArnett
ID: 39311145
Sorry it took so long to get back here. Anyway, I accidently said I had version X when I actually do have version XI but if you can't duplicate it, perhaps I have some setting wrong.
0
 
LVL 25

Expert Comment

by:Diverse IT
ID: 39311662
Can you get to the custom view via the toolbar?
0
 

Author Comment

by:BobArnett
ID: 39312363
Yes, that does work. I would prefer it to be the default.
0
Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

 
LVL 25

Expert Comment

by:Diverse IT
ID: 39315844
Try disabling or deleting the add-ons so its not pulling up via the Outlook add-in but rather the native Acrobat application. That should do it.

Here is how to disable the add-ins for Outlook 2010: http://office.microsoft.com/en-us/outlook-help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx#BM9

This also might help in how you go about creating the views: http://help.adobe.com/en_US/acrobat/using/WS58a04a822e3e50102bd615109794195ff-7feb.w.html#WS58a04a822e3e50102bd615109794195ff-7fe7.w
0
 

Author Comment

by:BobArnett
ID: 39318061
Following the "enable-disable" link instructions, I did that but after restarting Outlook, it made no difference. It still opens up pdfs with the default "Quick Tools" toolbar. Oh, well, like you said maybe it's just a bug.
0
 
LVL 25

Accepted Solution

by:
Diverse IT earned 500 total points
ID: 39319377
Try Deleting the add-in as well as any Antivirus add-in, then restart your computer.

As a last resort, uninstall/re-install Acrobat. You can backup your custom Toolbar by doing the following:

1. Choose Customize > Manage Tool Sets.
2. Import and Export options, click Export.

Let me know how it goes.
0
 

Author Closing Comment

by:BobArnett
ID: 39334280
The problem is not severe enough to make me want to go through the whole process of deleting the add-ins I have in Outlook and/or uninstall Acrobat. That procedure has caused me to many headaches in the past. So, because of my unwillingness, I will accept that your answer could have solved the problem.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
In this third video of the Xpdf series, we discuss and demonstrate the PDFtoText utility, which converts PDF files into plain text files. Download and install the software.: You may have already downloaded and installed the Xpdf tools while watching…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now