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when i open an outlook attached pdf in acrobat x my custom toolbars are not there

Posted on 2013-06-26
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Last Modified: 2013-10-03
When I open a pdf attached to an email in Outlook 2010 none of the custom toolbars that I created in Acrobat X are visible. I can, however, make them appear by selecting "Customize" on the far right of the toolbar and selecting one.
If I save the email attached pdf first and then click on it to open it in Acrobat, my custom toolbars are there. Is there a way to make my toolbars appear when invoked from Outlook 2010?
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Question by:BobArnett
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LVL 27

Expert Comment

by:Blue Street Tech
ID: 39299480
Hi BobArnett,

This may be a bug I'm version X...I can't duplicate this in XI. It should pull up the standard view at created in the application.
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Author Comment

by:BobArnett
ID: 39311145
Sorry it took so long to get back here. Anyway, I accidently said I had version X when I actually do have version XI but if you can't duplicate it, perhaps I have some setting wrong.
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LVL 27

Expert Comment

by:Blue Street Tech
ID: 39311662
Can you get to the custom view via the toolbar?
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Author Comment

by:BobArnett
ID: 39312363
Yes, that does work. I would prefer it to be the default.
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LVL 27

Expert Comment

by:Blue Street Tech
ID: 39315844
Try disabling or deleting the add-ons so its not pulling up via the Outlook add-in but rather the native Acrobat application. That should do it.

Here is how to disable the add-ins for Outlook 2010: http://office.microsoft.com/en-us/outlook-help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx#BM9

This also might help in how you go about creating the views: http://help.adobe.com/en_US/acrobat/using/WS58a04a822e3e50102bd615109794195ff-7feb.w.html#WS58a04a822e3e50102bd615109794195ff-7fe7.w
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Author Comment

by:BobArnett
ID: 39318061
Following the "enable-disable" link instructions, I did that but after restarting Outlook, it made no difference. It still opens up pdfs with the default "Quick Tools" toolbar. Oh, well, like you said maybe it's just a bug.
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Accepted Solution

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Blue Street Tech earned 2000 total points
ID: 39319377
Try Deleting the add-in as well as any Antivirus add-in, then restart your computer.

As a last resort, uninstall/re-install Acrobat. You can backup your custom Toolbar by doing the following:

1. Choose Customize > Manage Tool Sets.
2. Import and Export options, click Export.

Let me know how it goes.
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Author Closing Comment

by:BobArnett
ID: 39334280
The problem is not severe enough to make me want to go through the whole process of deleting the add-ins I have in Outlook and/or uninstall Acrobat. That procedure has caused me to many headaches in the past. So, because of my unwillingness, I will accept that your answer could have solved the problem.
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