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Online backup products hang server

Posted on 2013-06-26
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Hello,

I'm having a lot of trouble with a couple of different online backup services and I'm just looking for some information about whether this is typical or not.

A couple of years ago I began reselling iBackup to my clients and discovered that in most (not all) cases where I installed the product on a server, the server would hang up after a few days and would require a hard shut down. The Event Logs would show Windows Resource Exhaustion errors a few hours before the freeze, but the processes named were always things like sqlserver.exe, whatever antivirus software was running, a line of business app or something. My workaround at the time was to just back up server folders from a different workstation. iBackup tech support was never very helpful, because they said they needed a log showing the problem as it related to iBackup. iBackup logs never showed a problem, since it was always in the middle of a backup and the last entry was the file it happened to be processing. I duplicated the problem MANY times by uninstalling the software and didn't have any further hangs for a month -- until I'd reinstall the software.

I got disgusted and started to use Carbonite's Business product, which I've installed at my 3 newest clients -- 2 out of the 3 are having exactly the same issue as I did with iBackup. In both cases they're brand new well-powered servers with VERY minimal activity -- one is a 6-person office running on a Dell Poweredge T610 with dual quad-core Xeons, 15K SAS drives and 16GB memory. Carbonite very consistently hangs the server every few days, resource exhaustion errors in the Event Logs, and the problem disappears if I uninstall Carbonite.

Is this a common problem? Is there something I should be tweaking to alleviate this issue? Is there a better online backup product I should be considering?

I'd greatly appreciate any insight.

Thanks,

Tom
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Question by:tgreendyk
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Expert Comment

by:Ess Kay
ID: 39279041
how much data do you back up and how often?


I would suggest to online backup at max once a week, biweekly or monthly is better


The best idea would run a secondary redundancy server, copying everything from the first, then backing it up once in a while to elsewhere (ie- online)


Personally, with all these NSA things coming out, is its important information, I wouldnt trust iBackup, carbonite or any other cloud technology. Thats just asking for it. Just think, there are people with computers, you give them your data, and trust them not to breach your trust.

Firstly its wise to encrypt everything before a backup. Secondly, it might be worth finding a local datacenter to use instead. Carbonite Uploaded on Verizon fios 50 at about 1 Gig per hour., And tends to stop once in a while and have to start process all over again for large files.
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tgreendyk earned 0 total points
ID: 39288638
Thanks for the response!

I spent some time with Carbonite's higher level tech support and I think they nailed it pretty quickly. The problem was that I was also running a Windows 2008 Server backup to a local USB hard drive each night and apparently there were resource conflicts with VSS.

Stopping the Windows Backups for now seems to have stopped the hangs.

The final solution will be to schedule the Windows Backup at a time when Carbonite isn't running and all should be good.

I'm not sure I share your opinion about the security of online backup services, for much the same reason I encourage my small business clients to use hosted Exchange services and in some cases cloud file servers. Firstly, all of these services these days use 128 bit encryption and shouldn't be able to decrypt the data anyway. Secondly, in almost all of my cases I say "who cares"? We're talking about Word, Excel, Powerpoint and PDF documents that are pretty business-specific and I can't imagine they'd be of interest to very many people!

Anyway, thanks for the comment.

Tom
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Author Closing Comment

by:tgreendyk
ID: 39301489
I worked with Carbonite technical support and they provided the solution as described.
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Expert Comment

by:Ess Kay
ID: 39301680
You failed to mention that
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