Online backup products hang server
Posted on 2013-06-26
I'm having a lot of trouble with a couple of different online backup services and I'm just looking for some information about whether this is typical or not.
A couple of years ago I began reselling iBackup to my clients and discovered that in most (not all) cases where I installed the product on a server, the server would hang up after a few days and would require a hard shut down. The Event Logs would show Windows Resource Exhaustion errors a few hours before the freeze, but the processes named were always things like sqlserver.exe, whatever antivirus software was running, a line of business app or something. My workaround at the time was to just back up server folders from a different workstation. iBackup tech support was never very helpful, because they said they needed a log showing the problem as it related to iBackup. iBackup logs never showed a problem, since it was always in the middle of a backup and the last entry was the file it happened to be processing. I duplicated the problem MANY times by uninstalling the software and didn't have any further hangs for a month -- until I'd reinstall the software.
I got disgusted and started to use Carbonite's Business product, which I've installed at my 3 newest clients -- 2 out of the 3 are having exactly the same issue as I did with iBackup. In both cases they're brand new well-powered servers with VERY minimal activity -- one is a 6-person office running on a Dell Poweredge T610 with dual quad-core Xeons, 15K SAS drives and 16GB memory. Carbonite very consistently hangs the server every few days, resource exhaustion errors in the Event Logs, and the problem disappears if I uninstall Carbonite.
Is this a common problem? Is there something I should be tweaking to alleviate this issue? Is there a better online backup product I should be considering?
I'd greatly appreciate any insight.