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Exchange 2003 / SBS 2003 Activesync issue

Posted on 2013-06-26
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Last Modified: 2013-07-22
I have an SBS 2003 server where the exchange server is not allowing users to connect. I can see a warning event in the application logs indicating an activesync issue EventID:1000
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Question by:ScruggsT
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by:Alan Hardisty
ID: 39279516
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by:Alan Hardisty
ID: 39279518
The following hotfix might also be able to assist you:

http://support.microsoft.com/kb/957191

Alan
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Author Comment

by:ScruggsT
ID: 39279608
I had not seen this yet but was looking. Would this also keep my outlook clients from connecting? As of the start of this little adventure no one can connect to the exchange server but all the services appear to be online.
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by:Alan Hardisty
ID: 39279622
I would imagine (sadly), that the two issues are unrelated in as much as one won't affect the other, but it sounds like you have a few issues that need resolving.

When was the server last restarted?

Is the server patched up-to-date with Exchange 2003 SP2 and Windows 2003 SP2 and Small Business Server Service Pack 1?

Alan
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Author Comment

by:ScruggsT
ID: 39279635
Yes it is patched and restarted multiple time least night. Interesting enough my sharepoint databases will not start either, not sure if it is related!
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Author Comment

by:ScruggsT
ID: 39279641
I will be going back to work on the server later this evening. Is their specific logs I can look at to see what the underlying issues may be?
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Author Comment

by:ScruggsT
ID: 39279643
Sorry, I forgot to mention I am not an Exchange Admin so i know just enough to make me dangerouse.
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by:Alan Hardisty
ID: 39279661
Well - there could be all manner of things to look at but the Application / System event logs should help.  Anything Red is not a good sign, so let me know what's appearing and I'll see what I can do to help fix it.

What's the history of the server?  When was it last working and what has changed since then?

No worries about not being an Exchange Admin - I know SBS and Exchange 2003 / Activesync rather well, so you should be in safe hands ;)

Alan
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Author Comment

by:ScruggsT
ID: 39279696
Sweet. The Exchange server was working as of late last week with no changes to it. I have been having a disk latency issue do to a disk failure on the RAID1 set so i replaced the drive. I am unsure as to why the system suddenly started to faulter as I can see no major errors.
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by:Alan Hardisty
ID: 39279710
Disk errors can cause all manner of problems.

Did you run a disk check after the disk replacement?

I had an SBS 03 server I was replacing last week and the Monday I arrived to start the migration, the server was down due to a dead disk an an unhappy mirror.  Thankfully I had a spare SATA HDD with me and got it back up and running happily enough to be able to migrate it, but it took me 5 hours before I could actually start the migration process!
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Author Comment

by:ScruggsT
ID: 39279718
I will run that tonight.
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by:Alan Hardisty
ID: 39279728
Okay.  How big are the HDD's?

Just focus on the C: drive for now.
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Author Comment

by:ScruggsT
ID: 39279735
I have to look but I believe the C: drive is 6Ea 73GB drives in a raid5. and the D: drive is two 500GB drives in a raid1. The exchange database and files are installed to the D: drive.
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Author Comment

by:ScruggsT
ID: 39279738
It should be noted that my battery has expired on the controller as well so it is currently set to write through.
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Expert Comment

by:Alan Hardisty
ID: 39279749
Oh dear - sounds like it is creaking a little!

Do you / they have plans to upgrade it?
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Author Comment

by:ScruggsT
ID: 39279758
Yes, i have the last SBS software before they discontinued it. I just have to be able to migrate their email, data and sharepoint sites.
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Expert Comment

by:Alan Hardisty
ID: 39279769
Have you migrated an SBS 2003 server before?

If not - here is the guide I use for every migration:

http://demazter.wordpress.com/2011/02/24/migrate-small-business-server-2003-to-small-business-server-2011/

Never let me down yet!
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Author Comment

by:ScruggsT
ID: 39279788
Will this work with these two items being degraded at the moment?
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Expert Comment

by:Alan Hardisty
ID: 39279797
It's probably best to get them fixed first before trying to migrate otherwise you may end up in a complete mess.

As long as the source server is happy, then the migration should be smooth.  If not - it could be a bumpy process.

How many users are there?
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Author Comment

by:ScruggsT
ID: 39279802
About 30 users
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Author Comment

by:ScruggsT
ID: 39279803
Fairly simple environment
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Expert Comment

by:Alan Hardisty
ID: 39279808
Okay - well if you can't get it working properly, you could always start afresh.  A bit more work involved, but at least you will start off with a solid server.

But let's not worry about that yet!

Let's get your SBS 03 server working happily first.
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Author Comment

by:ScruggsT
ID: 39279851
Sounds good, I will run the scan tonight and post my results. I will also look at the application log a little closer to make sure their is not anything related within it and post my findings. Hopefully I will find something that will lead me to the root of the problem.
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Expert Comment

by:Alan Hardisty
ID: 39279934
No problems - here as and when you are ready.
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Author Comment

by:ScruggsT
ID: 39280840
Ok, Exchange server itself is running and I cannoty find any issues. I ran chkdsk and it did find some errors and repaired them but my clients still cannot connect. They all indicate they are retrieving data from the servert and that is all they ever do.
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Expert Comment

by:Alan Hardisty
ID: 39280846
Okay - good that Check Disk found some errors and fixed them.

Can you please download and run the Exchange 2003 Best Practises Analyzer and see if that helps highlight any issues:

http://www.microsoft.com/en-us/download/details.aspx?id=22485

Alan
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Author Comment

by:ScruggsT
ID: 39281158
I will have to do this later today as i am at another clients business now. I love the 72 hour days....
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Expert Comment

by:Alan Hardisty
ID: 39281186
No probs - so you work a short day then!  I'm sure you could squeeze a few more hours in if you really tried ;)
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Author Comment

by:ScruggsT
ID: 39281423
LOL, not and be awake! LOL
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Expert Comment

by:Alan Hardisty
ID: 39281432
You'll get there with practise - trust me :|
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Author Comment

by:ScruggsT
ID: 39283482
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Accepted Solution

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ScruggsT earned 0 total points
ID: 39336624
I ended up opening a case with Microsoft and it turns out my database was larger than what I thought and that was the issue. They ran some cleanup routines and then an offline defrag which returned me to service. Thank you for all your help as I learned allot.
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Author Closing Comment

by:ScruggsT
ID: 39345565
I had to call Microsoft so was not sure how tro rate this! LOL
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