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manage open files; users can't save over open file

Posted on 2013-06-26
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Last Modified: 2013-09-25
Server:
2008 R2 Ent x64, SP1
w/ file services installed

Issue:
Periodically, users can't overwrite certain files (whether copy+pasting through Windows Explorer or whether saving through an application).  User receives an error saying "the file is still open."  When I go to Share & Storage Mgmt > Manage Open Files, the file is not listed.  Hundreds of other files are correctly listed as open, however, so it doesn't appear to be a service that isn't working.

Question #1: Could this be an issue with the client workstation?
Question #2: Why are users even confronted with this issue?  In general, when I test the scenario by trying to save over any open document, I don't get an error.  

Thanks!
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Question by:cuiinc
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4 Comments
 
LVL 15

Expert Comment

by:Rob Stone
ID: 39279910
I've seen a similar problem with DFS being used in 2008 R2 where that happened periodically. Again, I was unable to replicate the issue, usually waiting a minute resolved the issue.

When you next get a query try to open the file yourself, maybe using the admin share to see if that works.
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LVL 1

Author Comment

by:cuiinc
ID: 39279922
Thanks; yes, we are usually able to resolve the issue within a day or so, but rarely within minutes.  This makes the issue a higher priority for me, since my users can't afford to wait so long.

Can you please explain just a bit more what you mean by "using the admin share"?  Are you referring to the "Open Manage Files" console, and if so, how should I use it to test anything?
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LVL 15

Accepted Solution

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Rob Stone earned 500 total points
ID: 39279943
Providing you have admin rights to the server which I'm presuming you do, when a user says they can't access the file as it's locked, if you have their path and test it, and if that fails try \\servername\d$\path... (where D$ = D:)

Actually, I believe my desktop guys found a hotfix for this on the client side.  This article may help:
http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx
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LVL 1

Author Comment

by:cuiinc
ID: 39285072
Thanks! I am slowly working through the client-side solutions presented in the link you referenced:  (http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx ).  It's a bit of a waiting game, to see which solution works, but I will let you know!
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