• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 306
  • Last Modified:

manage open files; users can't save over open file

Server:
2008 R2 Ent x64, SP1
w/ file services installed

Issue:
Periodically, users can't overwrite certain files (whether copy+pasting through Windows Explorer or whether saving through an application).  User receives an error saying "the file is still open."  When I go to Share & Storage Mgmt > Manage Open Files, the file is not listed.  Hundreds of other files are correctly listed as open, however, so it doesn't appear to be a service that isn't working.

Question #1: Could this be an issue with the client workstation?
Question #2: Why are users even confronted with this issue?  In general, when I test the scenario by trying to save over any open document, I don't get an error.  

Thanks!
0
cuiinc
Asked:
cuiinc
  • 2
  • 2
1 Solution
 
Rob StoneCommented:
I've seen a similar problem with DFS being used in 2008 R2 where that happened periodically. Again, I was unable to replicate the issue, usually waiting a minute resolved the issue.

When you next get a query try to open the file yourself, maybe using the admin share to see if that works.
0
 
cuiincAuthor Commented:
Thanks; yes, we are usually able to resolve the issue within a day or so, but rarely within minutes.  This makes the issue a higher priority for me, since my users can't afford to wait so long.

Can you please explain just a bit more what you mean by "using the admin share"?  Are you referring to the "Open Manage Files" console, and if so, how should I use it to test anything?
0
 
Rob StoneCommented:
Providing you have admin rights to the server which I'm presuming you do, when a user says they can't access the file as it's locked, if you have their path and test it, and if that fails try \\servername\d$\path... (where D$ = D:)

Actually, I believe my desktop guys found a hotfix for this on the client side.  This article may help:
http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx
0
 
cuiincAuthor Commented:
Thanks! I am slowly working through the client-side solutions presented in the link you referenced:  (http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx ).  It's a bit of a waiting game, to see which solution works, but I will let you know!
0

Featured Post

Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now