asked on

manage open files; users can't save over open file

Server:
2008 R2 Ent x64, SP1
w/ file services installed

Issue:
Periodically, users can't overwrite certain files (whether copy+pasting through Windows Explorer or whether saving through an application). User receives an error saying "the file is still open." When I go to Share & Storage Mgmt > Manage Open Files, the file is not listed. Hundreds of other files are correctly listed as open, however, so it doesn't appear to be a service that isn't working.

Question #1: Could this be an issue with the client workstation?
Question #2: Why are users even confronted with this issue? In general, when I test the scenario by trying to save over any open document, I don't get an error.

Thanks!

Rob Stone

I've seen a similar problem with DFS being used in 2008 R2 where that happened periodically. Again, I was unable to replicate the issue, usually waiting a minute resolved the issue.

When you next get a query try to open the file yourself, maybe using the admin share to see if that works.

cuiinc

ASKER

Thanks; yes, we are usually able to resolve the issue within a day or so, but rarely within minutes. This makes the issue a higher priority for me, since my users can't afford to wait so long.

Can you please explain just a bit more what you mean by "using the admin share"? Are you referring to the "Open Manage Files" console, and if so, how should I use it to test anything?

ASKER CERTIFIED SOLUTION

Rob Stone

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cuiinc

ASKER

Thanks! I am slowly working through the client-side solutions presented in the link you referenced: (http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx ). It's a bit of a waiting game, to see which solution works, but I will let you know!