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Outlook 2003, Win7 64...SMTP settings wrong

Client has Win 7 64, Office 2003, uses Outlook 2003...
Several significant issues...decided to reimage...
Grabbed data, pst etc...
Made screen shots of Outlook settings...

Client has 2 email accounts....ssost and maow...both thru Charter.net...both pop into
Outlook 2003...have not any issues with this for the past 3-4 years...

Rebuilt PC...reinstalled Office 2003...opened  up, set up pst file...Outlook started to pull in email, some rules we had set up appeared to be working...

Then I get error message...
Task 'pop.charter.net' - Sending report error (0x80042109) Outlook is unable to connect to your SMTP mail server...etc...

Charter.net (clients ISP) does not use SSL...ports 110 and 25...nor do they use SPA...
Straight email connections...

1. I have Outlook set up per the screen shots I got before I re-imaged the PC...
2. PW is good as I can log into Charter.net webmail no issues...
3. Ran SCANPST...
4. Ran CCleaner...(trying anything)...
5. PST is about 1 Gb in size...

I'm open to any and all suggestions or questions if I haven't given you enough info...
Many thanks...
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stevem5000
Asked:
stevem5000
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
In the Email Account (in Outlook) in Advanced Properties, the account probably needs to be authenticated in the Outgoing Server tab. If that is omitted, the account will not send.

Also, make sure the SMTP sending address in the first Account screen (before Advanced) is the correct SMTP server.

Both the above are common errors/omissions.

... Thinkpads_User
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stevem5000Author Commented:
Thanks thinkpads_user...
Here the specs from Charter.net

Desktop Email Settings

    Username: username@charter.net (Make sure you enter @charter.net after your username or you will be unable to login)
    Password: The password you use to login to your email account
    Server Type: IMAP
    Incoming Mail server: IMAP.charter.net
    Port: 143
    Outgoing Mail Server: SMTP.charter.net
    Port: 25
    Web Mail Address: http://www.charter.net

I probably have 20 clients or so that pop from charter.net into Outlook, OE, Win Mail etc...
All of them POP rather than IMAP...when I talk to Charter, they say they only support IMAP...but based on past experience, POP works just fine...and I think the only difference is IMAP provides 2 way "POP"...wheras normal POP is one way...

When I set  up IMAP.charter.net and port 143 I get a different error...
0x800CCC90  POP server has reported an internal error...

If I set to POP.charter.net and port 110 and do NOT set SMTP requires authentication...
I get the error reported in orig post...

If I set STMP requires authentication...and POP to 110...I get long time period where it "looks like" sending is going to work...and on one occasion a test message was "sent" but it never left the outbox...and I will get  this error...

"Specified server was found but there was no response...verify port and SSL is correct..."
"Outlook could not connect to the outgoing mail server SMTP...problem could be server name or port...or server may not support SSL"...

We can attach files to EE posts...is it ok if I make up a Word doc of screen shots...???
Does EE allow this...???
Maybe I can't see the forest for all the trees......or something....
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John HurstBusiness Consultant (Owner)Commented:
Make sure the mail files (PST files) are securely backed up. Also make a note of account settings.

Make sure Office and Windows are fully up to date.

Now close Outlook, go to Control Panel, Mail, and delete the Outlook profile (remember you backed up the PST files).

Restart the computer and open Outlook. This forces the creation of a new Profile. Set up Outlook and account making sure all settings are correct. Now test (before importing the mail). Does it work?

If so, import the email.

... Thinkpads_User
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stevem5000Author Commented:
Well...something is very wrong...

Backed up PST file...
Deleted profile...
Rebooted....
Installed  SP3 for Office 2003 ...
All Win 7 updates installed...
Rebooted...

Opened Outlook...created a new pst...
Set up  EXACTLY how Charter wants it per their website instructions...
IMAP this time rather than POP...port 143...no SSL...
Sent a test email from MY email acct to clients acct...
Sent a test email from clients email to MY email...
(email tests going both ways)

I tried BOTH SMTP needs authorization and without...

Outlook will not send or receive...I get the 42109 error as indicated in first post...

I don;t know how many POP's I've set up over the years on Outlook...maybe a couple hundred....I've had issues to work out from time to time...but NEVER anything like this....

I'll call Charter and find out if they made any changes to their POP/IMAP settings that they haven't published on their website...but since I'm not the account holder I doubt they will talk to me...

I don;t know what else to do...

At least with the first attempt using POP settings I could get incoming mail no problem...just couldn't send....

Going to try Outlook 2007...can't imagine that making any difference....

I'm open to any and all suggestions...
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John HurstBusiness Consultant (Owner)Commented:
Yes, something is very wrong. Some things to consider:

1. Perhaps the re-image went wrong. That happens.
2. Outlook 2003 / Office 2003 is old, and out of support. Office 2007 *will* work - I have done that on Windows 7 Pro 64-bit.
3. ISP's have been known to change the rules without clear commuications. Main changes they make:  (1) Outgoing server authentication; (2) POP mail port to 995 SSL, (3) SMTP mail to 465/587 SSL or TLS.

Is it feasible for you to re-install Windows 7 again?  That would be a good starting point, but very inconvenient.

A possibility to consider is to uninstall Office 2003 and then do a Repair Install, See the tutorial below for this:

http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

Once one of the two above have been completed, install only Office 2007, call Charter for setup and try again.

.... Thinkpads_User
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stevem5000Author Commented:
Ok...
1. removed profile...reboot
2. uninstall Office 2003...I use it quite a bit as most of my clients are older, not pc literate and they have used 2003 in the past....2007 with the ribbon is quite a learning curve for most of my clients...
3.  rebooted
4.  install 2007...it's a bit more "automated" than 2003...created acct, finds POP just fine
but will not connect to SMTP...
5.  tried both SMTP authenticated and NOT authenticated...
6. tried SMTP TLS both port 25 and 587...
7.  tried SMTP SSL both port 25 and 465...

POP works fine...incoming email fills up the inbox...
Just the SMTP...

Question...
Any possibility that because I'm on Uverse and client is on Charter...could that somehow make a difference...like Uverse won't connect to Charter SMTP...I can't imagine why it would not work...but I'm struggling here...

Contacting Charter next...I just got clients billing statement so hopefully charter will talk to me...

After that I'm re-imaging again...I used the Dell recover reimage and Office 2003 was NOT part of the image...2003 is installed  separately...
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John HurstBusiness Consultant (Owner)Commented:
When you contact Charter, please ensure that you cover 3 things with them:

1. Proper SMTP address (first section of account setup)
2. Proper Authentication (outgoing server) including re-using the email address and password - not just "use same account").
3. Proper ports.

It seems your system is decent if POP is working fine. SMTP is normally a settings issue.

Also try turning off your firewall temporarily in case firewall is the issue.

.... Thinkpads_User
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stevem5000Author Commented:
Charter was worthless...lady I had didn't know what I was talking...
Called 2x more..."we don't support outlook"....

Doing a scratch build this time rather than the Dell recovery manager...

Hopefully this will work...

What makes this more "difficult" I set Outlook up on 2 previous computers for her over the years...all with Charter...

Well...................................

Thanks for your help...I'll keep you posted...

ps:...sometimes being a computer tech sucks...
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John HurstBusiness Consultant (Owner)Commented:
Yes, please keep up posted. I have used non ISP mail systems for years, meaning I have to watch the three SMTP points I listed.

At this point, it seems it must be (a) Charter, or (b) something wrong with the re-image.

Please let us know what happens.

.... Thinkpads_User
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stevem5000Author Commented:
Well...a complete scratch rebuild...delete partition and reformat...all Msoft updates...Office 2007 installed...all drivers in...NO AV....just in case it was a firewall issue...

Nothing has changed...POP works fine...SMTP does not...same errors...

I even set up STMP authentication to MY gmail SMTP account and that does not work...

I think my only option is to set up a Gmail account for the client then forward
her 2 Charter accts to Gmail...

Many many thanks for all the help...we tried...we really tried...
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stevem5000Author Commented:
There is no "solvable" solution to this problem...
But the expert really tried...followed up and did his best...
many thanks...
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John HurstBusiness Consultant (Owner)Commented:
@stevem5000 - Thank you very much. I did do my best and I was happy to help you.

.... Thinkpads_User
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