Solved

Windows 7 Black Screen at home

Posted on 2013-06-27
3
452 Views
Last Modified: 2013-07-04
Hi all

We have a problem that we cannot figure out with Windows 7. In our organisation staff take laptops home which is Windows 7 Professional X64, in the office they work perfectly and have no issues as all but when they login to the laptop at home the desktop doesn't show if they are connected to their home network wirelessly. It just displays a black screen. I have looked at some of the issues that were posted a few years ago about this but the systems are running SP1 and have all the latest hotfixes. If they login as a local administrator everything works fine even when connected to the wireless at home, if they disable the wireless, reboot and login as themselves they get a desktop and everything works fine until they switch the wireless back on and connect to their home network, the laptop will then just freeze.

I can't see any events indicating any errors to why this is happening.

Thanks
0
Comment
Question by:whfit
  • 2
3 Comments
 
LVL 14

Accepted Solution

by:
William Fulks earned 500 total points
ID: 39281401
Is there wireless adapter managed by Windows or some other program like Intel ProSet Wireless? I've seen those other programs cause issues when the user doesn't have admin rights.
0
 

Author Comment

by:whfit
ID: 39281475
Thanks, yes they do have this so I will uninstall and try again.
0
 

Author Closing Comment

by:whfit
ID: 39301300
Thanks, this was the issue and once uninstalled the laptops worked fine
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question