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SBS 2008 unable to check for Windows Updates

Posted on 2013-06-27
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Last Modified: 2013-07-13
Sophos AV had to be installed on an SBS 2008 server.  this particular server had never been patched before.  Before i could install sophos, i had to patch the server.

I got the server up to Server 2008 SP2 and installed WSUS 3.0 SP2.  All of a sudden, Windows updates displayed a mesage

Windows cannot currently check for updates, because the service is not running.  

It turned out that the server had a myraid of malware and virsues.  Removal of these viruses and the contents of c:\windows\softwaredistribution hasn't fixed the issue.
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Question by:cmatchett
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13 Comments
 

Author Comment

by:cmatchett
ID: 39280594
also, the bits service doesn't appear in services.msc
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LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39280645
And what is status for windows update service? running?
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LVL 22

Assisted Solution

by:Haresh Nikumbh
Haresh Nikumbh earned 1500 total points
ID: 39280649
For bit service  try following

 sc create BITS binpath= "c:\windows\system32\svchost.exe -k netsvcs" start= delayed-auto Then either restart, or go into Services (run: services.msc) and restart it yourself.

http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/background-intelligent-transfer-service-bits-not/c69ba6ad-bf60-4e53-9b7b-f97e9436e529


http://technet.microsoft.com/en-us/library/dd939934%28v=ws.10%29.aspx
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Author Comment

by:cmatchett
ID: 39280784
the updates service status is stopped.

if i go to server manager, the bits is unselected as a feature.
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LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39280795
bits and update service required in started mode for windows update.

are you able to start windows update service?
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LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39280799
any error events in event log ?
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Author Comment

by:cmatchett
ID: 39280813
nothing.  i have never known a virus / malware to remove a feature from windows.
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LVL 22

Assisted Solution

by:Haresh Nikumbh
Haresh Nikumbh earned 1500 total points
ID: 39280826
run Windows Small Business Server 2008 Best Practices Analyzer and check if its given any
additional information

http://www.microsoft.com/en-us/download/details.aspx?id=6231

http://blogs.technet.com/b/sbs/archive/2009/06/23/update-services-in-sbs-2008.aspx
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Author Comment

by:cmatchett
ID: 39280892
so i have re-added the bits feature via server manager but it still doesn't show in services.

the command line info doesn't seem to work.  maybe i require a reboot after enabling bits feature
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LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39280900
have you run best practices analyzer?
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Author Comment

by:cmatchett
ID: 39280908
yes, only says regarding wsus that the original sp1 is available and that its not set at the default setting
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Accepted Solution

by:
cmatchett earned 0 total points
ID: 39307726
its going to be a server rebuild
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Author Closing Comment

by:cmatchett
ID: 39323024
server has to be re-built to fix
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