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SIP Software with Outlook Integration

Posted on 2013-06-27
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Last Modified: 2013-09-30
Hi,

I was using Broadworks Assistant in Outlook, where I can click a number and my phone will ring, then I pick it up and it will dial that number I clicked on.

Since Broadworks Assistant is NOT compatible with Outlook 2013, are there any other software pieces that will do the same thing.

I want it to ring my phone and NOT use my computer as a phone like Counterpath's Bria!

Thanks!
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Question by:Computer Guy
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5 Comments
 
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Author Comment

by:Computer Guy
ID: 39385625
Anyone on this?
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Author Comment

by:Computer Guy
ID: 39455257
Hello?
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Expert Comment

by:Reid Palmeira
ID: 39501073
This is going to depend on your service provider. The Broadsoft platform is pretty good about keeping up to date but not all providers are. I'm assuming (and it's purely a guess) that you've got a Hosted VoIP service which is why you're using the BroadWorks Assistant, if that's the case the software is configured to connect to your service provider's switch so you'll need to find something that's compatible with the setup that your service provider has.

There is a Release 18 version of Assistant that works with Outlook 2013 but requires the provider's switch to be on (if I recall correctly) Release 18 or 19 as well.

Check with your service provider's support team to see if/when they'll make it available.
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by:Computer Guy
ID: 39522520
Is that costly for my provider?
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Accepted Solution

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Reid Palmeira earned 2000 total points
ID: 39523671
Hard to say, usually not, but it depends on a number of different things, like what kind off support contract they have with BroadSofft and other third party vendors providing services on that platform, possible some internal development and interop testing time and maybe changes to their licensing, but if you're running a hosted service of of the BroadSoft platform and want to keep or are under contract for those services, there's really not much other option than to talk to your provider about what they'll support.
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