Solved

SIP Software with Outlook Integration

Posted on 2013-06-27
5
675 Views
Last Modified: 2013-09-30
Hi,

I was using Broadworks Assistant in Outlook, where I can click a number and my phone will ring, then I pick it up and it will dial that number I clicked on.

Since Broadworks Assistant is NOT compatible with Outlook 2013, are there any other software pieces that will do the same thing.

I want it to ring my phone and NOT use my computer as a phone like Counterpath's Bria!

Thanks!
0
Comment
Question by:Computer Guy
  • 3
  • 2
5 Comments
 
LVL 3

Author Comment

by:Computer Guy
ID: 39385625
Anyone on this?
0
 
LVL 3

Author Comment

by:Computer Guy
ID: 39455257
Hello?
0
 
LVL 22

Expert Comment

by:Reid Palmeira
ID: 39501073
This is going to depend on your service provider. The Broadsoft platform is pretty good about keeping up to date but not all providers are. I'm assuming (and it's purely a guess) that you've got a Hosted VoIP service which is why you're using the BroadWorks Assistant, if that's the case the software is configured to connect to your service provider's switch so you'll need to find something that's compatible with the setup that your service provider has.

There is a Release 18 version of Assistant that works with Outlook 2013 but requires the provider's switch to be on (if I recall correctly) Release 18 or 19 as well.

Check with your service provider's support team to see if/when they'll make it available.
0
 
LVL 3

Author Comment

by:Computer Guy
ID: 39522520
Is that costly for my provider?
0
 
LVL 22

Accepted Solution

by:
Reid Palmeira earned 500 total points
ID: 39523671
Hard to say, usually not, but it depends on a number of different things, like what kind off support contract they have with BroadSofft and other third party vendors providing services on that platform, possible some internal development and interop testing time and maybe changes to their licensing, but if you're running a hosted service of of the BroadSoft platform and want to keep or are under contract for those services, there's really not much other option than to talk to your provider about what they'll support.
0

Featured Post

How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Do the Avaya/Cisco phones reduce NW speed at work if connected to computer? 12 94
Cost effective dual wan w/ qos 5 49
QoS for Voip 7 54
Voice vlan and access vlan 2 15
Transferring data across the virtual world became simpler but protecting it is becoming a real security challenge.  How to approach cyber security  in today's business world!
Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question