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user can't receive attached email's

Posted on 2013-06-27
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Last Modified: 2013-08-25
Exchange 2003 Server, users can send attached email's but can't receive them (they don't even receive the email.  This was working for more than 4 years, nothing changed, from what I can tell.  I did change the Message delivery under the Exchange 2003 Global Setting just to troubleshoot this issue.  I updated the defaults to say Sending & Receiving message size to no limit
Receipient limit to no limit.  

There are only 15 mailboxes on system.  All can send attached email's, but none can receive.  When someone from the outside of domain, or inside of domain sends an attached email, the Receipient inside of the domain will not receive the email at all.  But if I send the person at the company an email with out an attachment, they will receive the email
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Question by:jaschmerold
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Expert Comment

by:David Atkin
ID: 39280983
Hello,

Have you checked the tracking logs to see if they are being delivered?

Do the senders get any form of bounce back?
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Author Comment

by:jaschmerold
ID: 39281198
Outlook 2007 don't see any new email's with attachments, but I noticed that Outlook Web access does see the email, but when you click on the attached file, it say's the website can not display this web page. or if you do the same thing on the server it self, , you get the following error, http/1.1 500 internal server error (when I do this on the server.  Also I just noticed that as long as I don't open Outlook 2007 on the computer, then the email remains' under the outlook web access, I just can't click on it.  Once Outlook 2007 is opened, then the attached email disappears under the web access.  also the attached email, is not in the deleted emails either.  I do have Symantec Mail Security running on the server, I wonder if Symantec Mail Security is corrupt and is causing this issue
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Accepted Solution

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jaschmerold earned 0 total points
ID: 39281289
I found the issue, Symantec Mail Security is at fault.  the database is corrupted.  Shows that the virus def date is from 1/1/1601.  this is probable is why the attached email's are getting deleted
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Expert Comment

by:David Atkin
ID: 39283622
Good find.  Thanks for letting us know.
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