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We've have service agreements with our customers but now want to introduce an option to replace equipment by charging extra each month to provide a &quot;pot&quot; of money that can then we accessed as and when.<br />
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In essence this seems a simple process. Instead of charging £100 a month we charge £200 and after 6 months they can spend £600 on new equipment.<br />
<br />
However it is also potentially fraught with problems because we are holding clients money in trust. In the UK I know that if a property landlord takes a deposit they have to hive it away in a special account.<br />
<br />
Has anyone used this idea successfully and can point out any advantages or potential pitfalls?
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We've have service agreements with our customers but now want to introduce an option to replace equipment by charging extra each month to provide a "pot" of money that can then we accessed as and when.

In essence this seems a simple process. Instead of charging £100 a month we charge £200 and after 6 months they can spend £600 on new equipment.

However it is also potentially fraught with problems because we are holding clients money in trust. In the UK I know that if a property landlord takes a deposit they have to hive it away in a special account.

Has anyone used this idea successfully and can point out any advantages or potential pitfalls?

Service Level Agreements

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