Service Level Agreements
Posted on 2013-06-27
We've have service agreements with our customers but now want to introduce an option to replace equipment by charging extra each month to provide a "pot" of money that can then we accessed as and when.
In essence this seems a simple process. Instead of charging £100 a month we charge £200 and after 6 months they can spend £600 on new equipment.
However it is also potentially fraught with problems because we are holding clients money in trust. In the UK I know that if a property landlord takes a deposit they have to hive it away in a special account.
Has anyone used this idea successfully and can point out any advantages or potential pitfalls?