Posted on 2013-06-27
I would normally use EE for more complex issues or advice, but this one has me stumped.
I have a user with a fairly newly built 64-Bit Win 7 pro machine. They are trying to install Adobe Creative suite on the machine, yet the install fails. It seems to install the photoshop part of the package and then simply fails with a 'fatal error' message.
If i go into program files i can see it thinks the CS package has installed, yet if i try to uninstall it fails. I have used the adobe cleanup tool to try and remove the package and this also fails.
I have attempted to do a system restore to before the installation and this is failing also. Is it likely to be an issue with the OS causing the problems? All other programs seem to run fine and can be uninstalled normally, just adobe having issues.