Solved

adobe issues

Posted on 2013-06-27
4
336 Views
Last Modified: 2013-07-08
Hi,

I would normally use EE for more complex issues or advice, but this one has me stumped.

I have a user with a fairly newly built 64-Bit Win 7 pro machine.  They are trying to install Adobe Creative suite on the machine, yet the install fails.  It seems to install the photoshop part of the package and then simply fails with a 'fatal error' message.

If i go into program files i can see it thinks the CS package has installed, yet if i try to uninstall it fails.  I have used the adobe cleanup tool to try and remove the package and this also fails.

I have attempted to do a system restore to before the installation and this is failing also.  Is it likely to be an issue with the OS causing the problems? All other programs seem to run fine and can be uninstalled normally, just adobe having issues.

Thanks
0
Comment
Question by:supportguy360
  • 2
4 Comments
 
LVL 4

Expert Comment

by:ScorchD
ID: 39281071
What other adobe software do you have on the machine aside from the creative suite install, there are known issues with the new installer and the previous download manager, I had to go through some pain to get the current creative cloud installer to work as expected.

Regards,
0
 

Author Comment

by:supportguy360
ID: 39281209
The only other adobe software on the machine is adobe reader 10.

We have tried installing CS4 (a boxed version) and CS6 trial from the website just to see if that one could install.  Failure to install has happened on both instances.

My initial thoughts were to do a rebuild of the mahcine or windows repair, but im starting to believe it is an adobe issue as numerous forums are reporting similar problems.

Thanks
0
 
LVL 4

Accepted Solution

by:
ScorchD earned 500 total points
ID: 39281229
I would make sure that you have all adobe services stopped, even try in safe mode and uninstall everything adobe, including folders and fundamentally there is nothing wrong with a clean windows install and the new adobe CC install but their could be a conflict between it and something else.
0
 
LVL 14

Expert Comment

by:William Fulks
ID: 39281363
Is Google Desktop installed?

According to Adobe, remove it and then try the install again.

http://helpx.adobe.com/creative-suite/kb/error-1603-fatal-error-occurred-1.html
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
This guide will walk you through the essential considerations and tech stack for building scalable websites. Know how to grow your business the smart way!
Video by: Tony
This video teaches viewers how to export a project from Adobe Premiere Pro and the various file types involved.
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now