Outlook 2007 keeps asking for password when re-opened. Hosted Exchange service.
Posted on 2013-06-27
Hello and thanks in advance,
The problem I am about to describe was not a problem with our previous Exchange email host provider, namely XE2 Hosting.
OS Windows server 2003 with Outlook 2007 installed. Outlook is setup to access hosted exchange with Rackspace using the Proxy server setup within outlook settings.
Outlook does not remember the password when restarted. Although the server is obviously not rebooted very often this is an issue I need to resolve because then our 3rd party service cannot access the mail account.
With Xe2 I would go to Manage Network passwords and enter the details for Xe2 Exchange server, user name and password. For whatever reason this just does not work with Rackspace.
Although I suspect it would make little difference I will mention that when I did try this the Xe2 server was entered as thus *.xe2hosting.com whereas the Rackspace server is entered in full OUTLOOK.MEX05.MAIL.COM.
Rackspace have been virtually no help at all and just say they are not Microsoft certified and therefore cannot help.
And so I have come to the Experts.